Highlife NXT Collection
Take the first step toward building the perfect backyard by browsing our collections. We feature the best brand names including Hot Spring Spas and Freeflow Plug-N-Play hot tubs. We now have Endless Fitness swim spas, too, and can set up custom pool installations from Viking Pools. Soak up the benefits of our saunas, or select one of our BBQ grills for your next family gathering. No matter which model you choose, you can count on the promise of quality and customer care to deliver the Absolute Best Ownership Experience.
Thanks For All Your Help
I called Northwest Hot Springs and asked about products for a new hot tub owner and about water testing. Very helpful on what i needed like the tub info and to bring in a pint of my water to test. When I arrived the staff were friendly and courteous. Quinn … Read More
Very Pleasant Experience
Purchased a hot tub from Northwest Hot Springs this past week. Jordan and his folks did a fantastic job completing our purchase, arranging for the electrician, and scheduling the delivery. The delivery team of Quinn and Mark were very courteous and professional. Our hot tub installation came off without a … Read More
Always Helpful And Friendly
I’ve worked with Jeff for the past 9 years of owning a health club with three bodies of water, a 25 yard 4-lane lap pool, smaller “kids” pool and a large hot tub. Oh, and a sauna and steam room. Over this time, I have replaced several parts, from heaters … Read More
Very Easy To Work With
Soul and his crew were very easy to work with from first inquiries at the store through the installation of our new spa.
Super Professional People
Our Salesperson, Andrew, was calm cool and collected just as a Spa salesperson should be! He helped us zero in on the tub that would work for us, gave us a good deal too! The delivery and take away of our old one was a breeze. Super professional people at … Read More
Continues To Provide Assistance
Soul listened, answered questions, and clearly explained options and details. Soul continues to provide assistance when needed. Marcus and Quinn did a great job with the installation, also provided clear answers to questions, and fully explained important details. Ken was present to oversee and assure a smooth installation and overcome … Read More
Very Pleased With The Whole Process
Pleased with the sales process. i really didn’t shop around for hot tubs because I wanted to deal with someone local. They were running a special with a $1,000 off 2016 models in stock, which we took advantage of. One thing I liked about their sales process was they price … Read More
Very Professional And Well-Done
The whole process from initial walk-in to install was very professional and well-done, many thanks to Shaun at the Ferndale showroom. Quick, professional installers, answered all my questions about setting up and operating our spa. Thanks to Ken, Marcus and Quinn. Great job guys!
Thank You for a Good Experience
We were totally pleased by the professionalism and quality of care and completion of a difficult installation by the install team and by Shauns great help on his end! thank you for a good experience!!
Went Above and Beyond
Shawn,at northwest hot springs spas in Ferndale was very pleasant working with when i went to purchase my new hot tub we had a few hiccups in the start up on the tub and Shawn came out on a weekend and help trouble shoot the problem he went above and … Read More
Customer Service is Exceptional
Soul is the man. He worked with me for over a 1 year period before I finally made the decision to purchase my spa. My installation was complex and his knowledge made everything easy. His customer service and knowledge is second to none. I continue to communicate with him a … Read More
Prompt, Courteous, and Knowledgeable Service
Just a quick thank you to Jay for the prompt, courteous, and knowledgeable service we reiceved from him while installing a pool heater. He went above and beyond while dealing with a sassy dog (or two), and an inquisitive homeowner. Each time we have had NWHSS come out for a … Read More
We Highly Recommend Them
Soul was great at educating us about the different types of hot tubs and helped us decide what would work best for us. The installation guys were great, they answered all of our questions. If you are considering purchasing a hot tub, it is well worth you drive to Northwest … Read More
Went Above and Beyond
Great sales staff! They went above and beyond to help us get our old hot tub out and our nice new one in. Thanks guys!
Excellent Customer Service
I first went into NW Hot Springs in early December. Andrew Boe greeted me immediately! He asked questions to determine what I was looking for and showed me a few different options. Once it was decided that I was going to buy the Relay Spa, Andrew looked into discounts and … Read More
Smooth and Stress Free
I bought my new hot tub last summer to replace a very old, mostly broken one. Soul and his team were very helpful with spa selection and installation. All of my questions were answered and Soul provided assistance in locating an electrician to replace old, out of code wiring. The … Read More
We Did Our Homework
We purchased our hot tub in the late summer of 2016. We shopped around and did our homework with interest in quality, design, and customer support. The reason for purchasing from Northwest came down to the salesperson and then the owner. Soul has always been more than helpful in the … Read More
We love our Grandee NXT
We have been impressed with the customer service from NW Hot Spring Spa, Burlington. Jordan Brown was our salesman, and he patiently answered all of our questions. The installation team was professional and worked quickly and helped our electrician figure out the wiring. My electrician admitted that he never would … Read More
We bought our spa in 2004. It’s been dependable with minor fixes. I like this place as they are happy to walk you through steps yourself to fix any problem. This can save you money and them a trip for something I can easily do. When it did need service … Read More
The Perfect Size for Us
We just got our hot tub a month ago and have been very pleased with it ever since. We got the Jetsetter NXT and is the perfect size for us. Jordan Brown was very helpful in explaining the spa ownership concerns and the test soak was a plus. We are … Read More
Our Sales Guy ROCKS
We purchased our spa just over a year and a half! Best thing we ever did, the set up and delivery was awesome, our sales guy ROCKs! Thank you Saul for everything, we love our spa!
Professional, Honest, and Very Knowledgeable
For all your hot tub needs, these guys are professional, honest, and very knowledgeable!
We just got our first spa delivered and were so impressed with the excellent service from the salespeople to the installers. Highly recommend, great company!
Turned Out Gorgeous
New pool and rock retaining wall turned out gorgeous thanks to Dan Hyatt and his team at NW Hotsprings! The pools location needed to be refigured several times due to placement of the retaining wall and working around natural features in the landscape. In the end, it turned out great. … Read More
My Experience Has Been Superb
From the salesman, Jordan, to the delivery people, Elmer & Quinn, my experience with Northwest Hot Spring has been superb! I now am the proud owner of a Jetsetter NXT & couldn’t be happier. I have done business with this company for many years before purchasing chemicals, etc. for my … Read More
Always Great Service
Greg was here on time and replaced our spa light in a very cold downpour. Always great service and friendly, helpful folks. Highly recommend!
I couldn’t have been more impressed with Dan and NW Hot Springs. They installed a pool with a diving board and waterslide at our home. Dan is very thorough with details and instructions. Any time you have questions he will answer the phone and help you. I highly recommend them!
Friendly and Very Helpful
All the employees are friendly and very helpful. I get my water tested once a week for free. These test results help me keep my water in balance. I would certainly recommend Northwest hot springs to anyone for new hot tubs as well as supplies you will need.
We just had a hot tub installed today. Every step of the process went smoothly. Our salesman, Soul, knew a lot about all the different models and was extremely helpful. He even drove out to our house to make sure the delivery could be made (by crane) to our deck, … Read More
Very Positive Experience
Purchased a new spa from the Ferndale store. Shaun Hunter was very helpful and informative in assisting us select the perfect spa. The delivery of the new spa and removal of the old spa went very smoothly. Also, Shaun has been able to answer any questions we’ve had regarding the … Read More
We Love It
Andrew Boe at the Ferndale location was a great help to us. Answered all our questions and put no pressure on us. Even after delivery, NW Hot Springs has been very helpful answering questions and helping us learn how to care for our new tub. We love it.
Very Good Experience
Very good experience at the Ferndale location. Sean was very helpful to get me the tub I wanted and to jump through the financing hoops. Kept me informed with everything that was going on and once the tub was delivered came over to my house and showed me how everything … Read More
Communication was Excellent
We purchased a hot tub from Shaun Hunter at Northwest Hot Springs in Ferndale and were very pleased with the service provided. The communication was excellent and the delivery and set up were professionally done. Shaun took all the time we needed to educate us about the options and the … Read More
Shiny New Relaxing Paradise
I recently purchased an Aria hot tub from Northwest Hot Spring Spas and was super pleased with the customer service I received. Andrew Boe was extremely knowledgeable and helpful during the purchasing process. He also made a pre-visit, delivery day visit and a start-up visit to my house to ensure … Read More
Couldn’t be Happier!
My wife and I bought our Jetsetter NXT from Andrew Boe at the Ferndale Northwest Hot Springs location. We couldn’t be happier with the service we received during our purchase. Andrew continues to deliver solid advice and customer service months after our purchase. Highly recommend both the hot tubs and … Read More
We just got our first spa delivered and were so impressed with the excellent service from the salespeople to the installers. Highly recommend, great company!
The guys are always helpful
We bought our hot tub about a year ago. We had lots of questions while selecting our hot tub. Andrew was fantastic during the whole delivery and set up. We have had many questions over the last year and the guys are always helpful. I recommend stopping in and checking … Read More
They know their stuff!
I bought a junker spa at a big box store about 5 years back to save a buck and low and behold they didn’t have a service department when it broke. I got to know these guys at Northwest Hot Springs pretty good because they were coming out to fix … Read More
We had a problem with the spa, a leaking lamp assembly. Because the plastic window was no longer made NW Hot Springs had to adapt another type, and the new one needed three trips to get it right. So why five stars? The place made them, promptly and with concern … Read More
Eager to recommend you to others
We wanted to let you know what a great job your two employees, Elmer and Paul, did with the delivery, installation, and initial setup of our Vanguard tub. They were knowledgeable, pleasant, efficient, and appeared to really enjoy their work. The process of installing the tub was fascinating to observe, … Read More
I am so happy we went with NWHS
Andrew was our sales person. He was very helpful in our choice for the right tub for us. We enjoyed our visit to the store. After we bought our spa. He was instrumental in making sure our delivery and set up was completed at our convenience. As we live on … Read More
Everything went “swimmingly”
Andrew Boe at Northwest Hot Spring Spa was absolutely awesome. Gave us a great deal, stood by his product, was very helpful and knowledgeable and then even came for the installation to make sure everything went “swimmingly” pun intended =) thank you very much Andrew and Northwest Hot Spring Spas … Read More
Quick, easy and painless!
I initially went to NW Hot Springs in Ferndale, WA to inquire about getting rid of my 15 year old hot tub. But as soon as I walked into the store, I knew that I was in trouble. The selection of hut tubs is incredible and they even have a … Read More
We love our tub!
We researched which hot tub to buy for over a year. The service information and answers to questions we received from Shaun at Northwest Hot Springs made the decision to go with their Hot Springs product easy. Shaun was always available to answer our questions and helped organize the delivery … Read More
The team at NWHS was excellent
The team at NW Hotsprings was excellent! From sales through installation and follow up questions, they have been fantastic. We had a particularly interesting installation requiring a crane. The coordination between delivery, crane operation and installation was flawless.
Superb customer service to go along with a great product!!!! We recently purchased an Envoy spa and a Covana cover to go along with it. The guys that came to deliver and set up the spa were awesome!!! It was pouring rain and they made sure everything was placed as … Read More
Great customer service
Great customer service. Answered all our questions and helped us choose just the right hot tub that would fit our needs. They recommended the right contractor to wire it in and delivery was on time and setup was completed in a timely fashion. They trained us on the operation and … Read More
Absolutely Flawless Customer Service
Bought my FreeFlow Pug-n-Play spa here almost a year ago and have been enjoying it almost daily ever since. Everyone there is really friendly and helpful. They let us “dry test” several spas in the showroom, so that we could see which one fit us best. Once we had picked … Read More
For many years we have been superbly pleased with the product and the service at NW Hot Springs. We sit together in our hot tub every evening. It is an important part of our athletic and family life. We couldn’t do it without NW Hot Springs, no exaggeration.
The Best Investment we have made
We live in south east Alaska we were in the market for a hot tub and we contacted NW HOT SPRINGS IN FERNDALE WA. We talked to Dan he took the time to answer all our questions in choosing the right one. he delivered it to Seattle to be shipped … Read More
Works like the day it was new
My parents bought a hot tub from NW Hot Springs in the mid 80’s. We used it quite a bit while I lived at home and when ever I came home to visit during college. They just gave me the hot tub and after moving it to our house, everything … Read More
Incredible Hot Tubs!
We bought our hot tub from Northwest Hot Springs in 2003. This last winter we had a lot of flooding in our area and our “full” hot tub floated away. Once the water level went down and the hot tub came to rest, we emptied it, let everything dry out … Read More
Job well done!
I bought a 7 person hot tub that probably weighed close to a thousand pounds and the delivery went smoothly. The staff who delivered the hot tub did a wonderful job in the placement of the tub and was also helpful in assisting us with the information on which chemicals … Read More
Use it almost every day
We bought our Prodigy spa on a snowy day in March and have used it almost every day since. The staff at NW has been great through delivery, set-up and offering advice on care and maintenance. You just won’t find this at the big box stores.
Extremely Courteous and Professional
Everyone here is extremely courteous and professional, and the spa we put in is absolutely beautiful.
The Pool is Pristine…
Greg is the BEST! He never disappoints; the pool is pristine after he does his magic. Thank you Northwest Hot Springs for your capable employees.
We love our Swimspa and Covana cover. Both Covana and Northwest Hot Springs have completely stood behind their products and offered us outstanding service from install to problem solving and products.
Complete and Professional
We used to have a pool and my wife loved swimming as her source of exercise. Our new house could not support a pool. No problem, Northwest Hot Springs literally delivered it with a crane over the top of the house. 4 years later we had a problem with the … Read More
Customers for 30 Years
We have been customers of NW Hot Springs since 1986. Originally had home with in ground swimming pool and hot tub. Built new home in 2003, purchased new hot tub at that time. For 30 years we have purchased chemicals and cleaning supplies exclusively from NWHS and used them for … Read More
Great to work with
Jordan sold us our spa. Elmer and Paul did the set up. Elmer explained what we were to do but we were so excited we could not remember it the next day. Jordan explained it to us again like it happens all the time. They have been great to work … Read More
Thank you Northwest Hot Springs!!!!! Greg is an absolutely impeccable service technician. Greg and team have always been prompt and attentive to help us whenever we needed anything at all. We live in an area that is hard to get prompt service, but Greg and team always manage to make … Read More
It’s great for sore muscles!
We love our hot tub – the Limelight. I wasn’t on board when my husband decided we should get one, but I’m glad he talked me into it. The kids use it all the time and I love getting in at night by myself with a book. It’s great for … Read More
I Still Love it!
These guys are great. I love my hot tub. They delivered it quickly and customized it to what I want. When I had trouble balancing my water they were very patient and kind when I brought my water up to be tested (all the time!). We’ve had our tub for … Read More
Back Pain Relief
We didn’t think we could afford a hot tub but my husband needing something for his bad back as surgery wasn’t an option. We looked to Northwest Hot Springs and they had a great selection of high quality Hot Spring Spas and even some pre-owned models. We found one below … Read More
We love our hot tub!
We love our hot tub! It is used everyday by one or both of us. For him, it’s therapy as well as for pure enjoyment. For her, it is for relaxation and time to be connected. Thanks for walking us through the purchase and care of our hot tub!