Reviews

From 197 reviews
Tammy Bush

NW Hotsprings is amazing! Outstanding customer service and the knowledge of the staff is off the charts. Love working here and love helping people with their pool and spa needs.

5 stars all the way!!⭐️⭐️⭐️⭐️⭐️

Response from business owner

Thank You Tammy! We really enjoy you being a part of the Northwest Hot Springs Team! We are really lucky to have you here.

via Facebook
kimberly hess

I was welcomed into the store by Tammy – she was super nice & knowledgeable about the spas. Check out this beautiful showroom and find the spa that works for you!

Response from business owner

Thank you so much for coming into Northwest Hot Springs Kimberly. We really appreciate you speaking with Tammy and leaving her such a great review!

via Google
Amy Egbert

Every step of the process is enjoyable with Northwest Hot Springs...everyone is polite, friendly, and so helpful!! Tammy was with us through the buying process and all the decision making. Quinn and David were so great at delivery and quick…

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Response from business owner

Hi Amy! We really appreciate you taking the time to leave a 5 star review for Tammy and the team! We hope you enjoy your new spa and all the benefits that it will give you through many years!

via Google
Dave Kuether

Tammy Bush was very helpful and answered all my questions

Response from business owner

So happy to hear Dave that Tammy was able to assist you in your questions. We also appreciate you taking the time to leave your experience that you had with us. Thanks!

via Google
Marcia Merryman

We've owned 4 Hot Springs spas since 1985 and have used them extensively. Not only are they the quietest on the market (except while running the jets, of course), but the quality of the product is excellent. Whenever we have needed service…

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Response from business owner

Thank you so much for your 5 star review Marcia! Glad to hear your Jetsetter is still going strong.

via Google
Charlotte Stockdale

I have had a Hot Springs tub since 2012 and needed to have a repair done for the first time. Our circulation pump had failed. I called, made an appointment and within a week technician Jay Mesman was out to make the repair. He gave me a …

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Response from business owner

Thank you so much for your review Charlotte! We really appreciate you taking the time to let us know how Jay helped you out.

via Facebook
Phyllis Tiffin

Quinn and David set up our hot tub today! What courteous and knowledgeable young men!

Andrew, in the Ferndale showroom, was very helpful. He made the shopping and choosing a pleasurable experience.

We are very pleased with the whole …

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Response from business owner

Happy to hear that your experience with us was great! Thank you for taking the time to leave a recommendation for us!

via Facebook
Dennis Taylor

Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…

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Response from business owner

Hi Dennis! Happy to hear we got the cover to you and that Quinn was able to give you more product knowledge. Thank you for your continued business through the years!

via Google
al lunemann

I always have had excellent service from NW Hot Springs on the few occasions my 23-yr old hot tub has needed help. Today Jeff came out, called to tell me of arrival time and fixed the problem quickly. I could not be happier.

Response from business owner

So happy to hear Jeff took care of all your needs! Thank you for taking the time to leave a 5 star review. We really appreciate your business.

via Google
Alan L

EXCELLENT SERVICE ALL AROUND AND JEFF (I think his name) is more than excellent!!!

Morghan Milagrosa

Greg Pless is an incredible serviceperson. He presented to my home to assist me with a spa & astounded me with his personable presentation & the in-depth nature of his knowledge. He was remarkably thorough, incredibly professional & very, …

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Response from business owner

Happy to hear that your experience with Greg was nothing short of exceptional. We really appreciate the the time you took in leaving a 5 star review!

via Google
Marie Beaven

Great customer service! Installation went quick and smooth! Quinn Hooker and Andrew Boe were amazing to work with!!

Response from business owner

We are really happy to hear that your experience with both Quinn and Andrew was amazing. Thank you again for your business and taking the time to leave us a recommendation!

via Facebook
Mike Unger

Friendly staff and very helpful.

Response from business owner

Thanks Mike for taking the time to leave us a review! We really appreciate you sharing your experience with us.

via Google
Mike Fielding

Needed to replace diverter assembly. Quinn Hooker took my phone call, discussed the problem with me, found the correct part, had the part ready for me when I arrived at the store. Great service, with a smile!

Response from business owner

Thank you Mike for taking the time to leave a recommendation for us! We really appreciate your business and let us know if you need anything else.

via Facebook
cljeholland .

I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!

Thank you Jeff …

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Response from business owner

Hi Lee – Thanks for sharing your experience you had with Jeff. We appreciate your business and look forward in helping you in the future!

via Google
Cheyenne Asher

Just have to say again...NWHS is the best! Jeff...thank you for your prompt service and even answering our texts! Greg...what can we say?? Always happy to come service our pool and help with whatever we need and answers our texts promptly …

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Response from business owner

Hi Cheyenne – Thank you for leaving a 5 star review about the service you received from Northwest Hot Spring. We really appreciate your business and look forward to helping you in the future.

via Google
Cheryl Alvis

I was not in favor of looking at hot tubs, but I went along anyway. I was pleasantly surprised and very impressed when a young lady from NW Hot Springs greeted us and spent a good amount of time with us. She was so insightful and really …

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Response from business owner

Happy to hear you enjoyed your experience with Kerri. Thank you for taking the time to share your experience and leaving a 5 star review!

via Google
Cyndi Walters

NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …

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Response from business owner

Thank you Cyndi for taking the time to leave a 5 star review about the customer service you received from Jordan. We always enjoy hearing from our customers and the positive experience they had.

via Google
Kenneth Atchley

Quin Hooker and Jay Mesman and the rest of the crew, can't remember their names, were professional knowledgeable and got the job done.

It was time for a new cover.

We bought our hot tub in 2006 and our circulation pump finally died. For …

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Response from business owner

Thanks again for taking the time to leave a recommendation for Northwest Hot Springs We really appreciate your time and business that you have given to us.

via Facebook
Mike C

Staff was very professional and no pressure. We will definitely be buying a spa there.

Response from business owner

Thank you Mike for taking the time to leave a 5 star review. We are happy that you had a great experience with us and look forward in helping you out with your spa.

via Google
CYNTHIA COOLEY

So good! Everyone we worked with was friendly, professional and knowledgeable. Jordan in sales spoke to both my husband and myself in the process. Quinn and David In installation, showed up on time and were patient, friendly and thorough in…

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Response from business owner

Thank you Cynthia for the 5 star review. So happy to hear your experience was great. We hope you continue to enjoy your new hot tub.

via Google
Kerri Burnside

Helpful friendly staff. 🙂

Response from business owner

Thank You Kerri! And glad you had a great experience

via Google
Guy Martin

Jordan is the BEST at answering my questions and suggesting products that keep my pool clean and clear!

Response from business owner

Happy to hear Jordan was able to answer all your questions. We really appreciate you taking the time to leave a review!

via Google
Bill Walker

Have always had amazing service from Northwest Hot Springs, from purchase to phone advice to on-site service. Technician Jay was here today and replaced the circulation pump, professional, fast, helpful, and knowledgeable. Thanks!

Response from business owner

Thanks Bill for sharing your experience with us. Glad to your circulation pump was replaced at ease and that it did not take very long.

via Google
Les Williams

I went to the Ferndale location I didnt really know much about hot tubes except that I'm interested in buying one. Kerri was extremely helpful giving me detailed information about the features that I would like. I feel much better about …

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Response from business owner

Thanks Les for taking the time to leave a 5 star review. Also, we are happy your experience with Kerri was nothing short of being great! Thanks for coming into our store.

via Google
Chris Husselbee

Kerri & Jordan Are very helpful. Saved my butt on commercial pool. Would highly recommend to anyone. Courteous and expedient .

Response from business owner

Thank you for taking the time to leave us a 5 star review!

via Google
Crystal Wegers

I went in to get chemicals for my hot tub and Quinn was very helpful and funny! I'll be back for sure!

Response from business owner

Thanks for your review! We appreciate you taking the time.

via Facebook
M Dunning

Excellent installation team (Quinn and Dave) and sales staff great at answering questions with no pressure. Explained spa to us (this is our third hot springs spa) and showed us what was different from our previous spas.

Response from business owner

Glad to hear your purchase and installation experience was great. If you need anything else please let us know.

via Google
Jamie Eisner

These guys are great, the experience in the store was smooth and informative. Quinn and David, the guys who delivered our hot tub were knowledgeable and professional. I highly suggest this company to anyone looking for a hot tub.

Response from business owner

Thanks Jamie for your 5 star review. We are happy that your experience was great!

via Google
Jeremy Rusnak

Quinn did a great job replacing our old cover. We have been using NW Hot Springs for over ten years and their service and advice has always been spot on. Our spa is still going strong and our friends love coming over!

Response from business owner

Thank You Jeremy for your review. We really appreciate you taking the time to share your experience!

via Facebook
Michelle Henderson

Great experience from beginning to delivery. The sales staff was very friendly, knowledgeable and NOT pushy! Quinn Hooker and David Coffey delivered our tub, they did a great job and were super friendly. The wrong filter cartridge was sent …

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Response from business owner

Thanks a ton for sharing your experience and giving us a 5 star rating! We appreciate your business.

via Google
Mike Hudson

Quinn and his co-worker delivered and set up our Salt water Flair Hot Tub about a month ago. I’ve owned a salt water hot springs before so there wasn’t too much new but these guys did a fantastic job making sure we were ready to go. The …

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Response from business owner

Mike, thanks for the awesome review! We are happy to hear that your experience from start to finish was exceptional! And we love to hear that you've been using your tub consistently, so great!! Sounds like you are enjoying your new Flair. Happy Holidays and thanks for being a Northwest Hot Springs customer. 🙂

via Google
Andy Mahle

I was in store the other day and the staff was very helpful and friendly. The lady who waited on us was very friendly(I wish I could remember her name) she answered all our questions and helped us with a purchase of a suction vac. Quinn …

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Response from business owner

Thank you for leaving a great review! We appreciate you coming into our store and we are glad you enjoyed your experience with us!

via Facebook
Jordan Kirbyson

Professional Sales and warm customer service from everyone at NWHS!

Jordan Brown was a professional, knowledgeable and friendly sales person. His no pressure style was inviting and relaxing!

When the Boys from Skagit County, David Coffey & …

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Response from business owner

Thanks Jordan for leaving a 5 star review for us with such a positive note. We really appreciate you taking the time to share your experience.

via Google
Tonya & Trevor Fenton

Best Purchase we have ever made !!!!

We have enjoyed every second of owning our Spa and use it almost every night !!!

Jordan was exceptional At helping us out, and figuring out the best spa fit for our family of five!!!!

Thank you Northwest…

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Response from business owner

Thanks for taking the time to share your feedback with everyone. We appreciate your business!

via Google
Andy Cross

Good business & the installers did a great job!

Response from business owner

Thanks Andy for your 5 star review! We really appreciate you taking the time to leave your review.

via Google
Chris H

The replacement of our old hot tub with a new one from Northwest Hot Springs in Burlington was a pleasure from start to finish. David did a great job of coordinating the removal of the old tub and installation of the new one. The removal …

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Response from business owner

We appreciate you leaving a 5 star review! Everyone at Northwest Hot Springs want to make sure you have a positive experience with your spa!

via Google
Jack Williams

We visited the Burlington store just looking and the sales personnel was very knowledgeable and attentive. What I did love is that they were not pushy they gave us an opportunity to look without hovering. We were invited back for a full …

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Response from business owner

Thank you for sharing your experience. We really appreciate you taking the time to leave a 5 star review. We hope you enjoy your new spa!

via Google
Richard Broderick

Shaun was our salesman and gave us great customer service. David Coffey and Quinn Hooker delivered our spa (right on time given!), installed it, set it up os it was ready to be used in 24 hrs. They both explained all we needed to know about…

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Response from business owner

Thank you Richard for the 5 star review. It really helps people when you share your experience. Thank you again for taking the time to leave a review.

via Google
Richard Broderick

Great customer service, installation, clear instructions. Delivered right on time. Quinn Hooker and David Coffey were fabulous!

Response from business owner

Thanks a ton for the recommendation! We appreciate it very much!

via Facebook
Brad Bell

From purchase and installation of and warranty service on of my Michael Phelps swim spa/hot tub, NWHS service has been outstanding in every respect. Recently, I had a warranty repair of my heater unit. From diagnosis of the problem, …

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Response from business owner

We appreciate you taking the time to leave a 5 star review for Jay. Much appreciated for your review!

via Google
Rick Levine

Great support. We bought our hot tub nearly 10 years ago and have always had such great service. The staff is always helpful. Recently as our hot tub was having some issues with its heating element, Greg from the service department walked …

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Response from business owner

Thank you so much for your 5 star review. We appreciate you taking the time to express your experience you had with us. Hope you enjoy your summer!

via Google
Brad Bell

Superb customer service from purchase, delivery, installation and repair of our Michael Phelps swim spa/hot tub. We couldn't be happier for customer service we have received over the 3.5 year we have been a customer of NWHS. Special recent …

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Response from business owner

Thank you so much Brad for your recommendation! Also glad to hear your swim spa is back up and going again.

via Facebook
Robert Luffman

The delivery team was amazing, they were polite and very professional. They took the time to answer all of my questions and make sure I was all set before they left. I later had a bunch of issues getting my water correct in my hot tub, I …

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Response from business owner

Hey Robert! We are so happy that you had a great experience with our delivery team. They work hard to ensure you have a great experience! Thank you for the 5 star review.

via Google
nhobbick .

Quinn came today and installed a new lid on my Jetsetter. He also did all the maintenance on the tub.

He is very pleasant and explains what he is going to do.

My hot tub looks amazing !

Thank you Quinn !

Response from business owner

Thank you for the 5 star review and sharing your experience that you had with Quinn!

via Google
Norm Estabrook

Northwest Hot Springs installed 16x40 foot pool in our backyard and wow is it every beautiful. The president of the company himself (Dan) came and physically installed it and coordinated everyone involved. Dan's a perfectionist. I know this…

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Response from business owner

Thank you Norm for the 5 star review! We appreciate you taking the time to share with everyone your experience with Dan.

via Google
Beth Shirk

On an island it can be a chore to get something fixed. Northwest Hot Springs sent Jay to fix our hot tub THE SAME DAY I CALLED! Amazing. Jay was friendly and knowledgeable and got our hot tub up and running in no time.

Response from business owner

Thank you for the 5 star review

via Google
Beth Shirk

Jeff at Northwest Hot Springs was fabulous. When our 5 year old spa acted up, Jeff suggested several steps for us to try. When those failed, he contacted a technician who happened to be on our island that day and was able for us to have …

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Response from business owner

Thanks Beth for the 5 star review. We appreciate you supporting Northwest Hot Spring Spas

via Google
Jeff Mack

Jay is an excellent service tech. He was very prompt and kept up with communication as to when he would be arriving. He was on time, professional, knowledgeable and had the equipment on hand to make the proper repairs so I can enjoy my …

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Response from business owner

Hey Jeff! Thank you for sharing your experience that you had with Jay. We also want to thank you for the 5 star review that you gave to us.

via Google
Debra Wheeler

My hot tub was delivered and set up today. In the snow and yuck and a great job was done. Everyone was on time and very thorough and professional. I highly recommend this business and its people

Response from business owner

Hey Debra...Thank you for your 5 star review! We appreciate your business and we hope you enjoy your new spa.

via Google
Rhonda Nelsen

Jay has been our pool person for the past 8 years and has done a terrific job! Shows up and checks everything and always gives me a call if he thinks there is a problem or a need out of the ordinary. Our pool is always clear and blue and …

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Response from business owner

Thanks for the 5 star review Rhonda! We appreciate your continued business over the years and look forward to servicing your pool for years to come!

via Google
Mary Ellen Lykins

Soul was fantastic helping me make choices, answering all my questions patiently and with absolutely no pressure. Quinn and David were great for the installation. They got us set up, the old tub removed, and some clear tutorial time. I so …

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Response from business owner

Thank you for the 5 star review!

via Google
Jerry Masters

On the job within 48 hours of my call. Quick response time and the service technician came prepared to resolve the issue on the first call. Back up and running AND he performed a few double checks to make sure the rest of the tub components…

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Response from business owner

Everyone at Northwest Hot Springs appreciates your business! Thank you for your 5 star review

via Google
Kristin Van Loo

We have used NW Hot Springs for years. Jay has always been very responsive and given us great service.

We recommend NW Hot Spring Spas to all of our friends.

Response from business owner

Thank you Kristin for the great review! We appreciate your continued support of Northwest Hot Springs

via Facebook
Jody Engstrom

Quinn was outstanding and so helpful when installing our hot tub! He helped us understand just how to care for and maintain our beautiful investment. Soul was the greatest salesperson. Got to have a soak and give all the jets a try. He …

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Response from business owner

Thank you Jody for the awesome review. We are glad to hear you have enjoyed your experience with Northwest Hot Springs! We look forward to hearing more about your experience in the future.

via Google
Tim P.

I love the service I receive from NW Hot Springs. Greg (their technician) is very courteous and very helpful. Thanks for getting my hot tub fixed. You guys rock!!!

Response from business owner

Thank you Tim for the 5 star review! We are happy you are back enjoying your hot tub.

via Google
Stephen Winters

My wife and I purchased a hot tub from NW Hotsprings through Jordan Brown, Sales Associate. Jordan was very helpful in assisting us with the right tub and accessories. When the hot tub was delivered David Coffey and Quinn Hooker were our …

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Response from business owner

Thank you very much for the 5-star review Stephen! We are happy to hear Jordan was helpful in assisting you with the right hot tub and the delivery guys helped you get the most out of your hot tub. Thanks for purchasing local!!!

via Google
Brian Bowers

Had a great experience with the sales-person, Soul. Quinn, David and Ken made the removal of the old tub and installation of the new one look like a piece of cake. We're happy customers!

Response from business owner

Brian, we appreciate your great review! We are always happy to hear our team made a great experience for you from beginning to completion! Have a wonderful time in your new hot tub!!!

via Google
Kristi Kiehl

People were great. They showed us all the features of the tubs and even invited us to climb in and check some out.

We only had to wait about a month for delivery. . . Just enough time to get the power set up and inspected.

Response from business owner

Kristi, thanks for the awesome review! Being able to climb in and test out hot tubs before you purchase is one of the most important steps in finding the perfect spa! Hope you are feeling great in your new spa and welcome to the Hot Tub Family!!!

via Google
L Steele

Our experience with Northwest Hot Springs has been fantastic, thus far. Jordan was most helpful with making our choice, without the pressure we have experienced in competitor's showrooms. Quinn and David delivered our hot tub and removed …

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Response from business owner

Thank you for taking time to share your experience with us. We're happy to hear that it's been nothing short of amazing! Welcome to the Northwest Hot Springs family and enjoy your new Relay spa!

via Google
Shirley Jean Holley Aiken

We just got a Endless Swim Spa from Northwest Hot Springs. The salesman Soul did an excellent job with coming out initially for consultation as we had a tight hard spot to get to under a deck and we made it happen with a crane. He then …

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Response from business owner

This is so awesome!!! ♥️ Thank you for sharing these photos – we are so happy to hear and see your enjoying your new Endless Pool!!

via Facebook
lori mckole

I'm so happy to use my hot tub again. Jay figured out the problem, educated me on it and helped with my my chlorine issues. It was a pleasure to work with someone so nice and professional.

Response from business owner

Hi Lori! Thanks for the great review! We're so happy to hear that you're able to use your hot tub again. Happy Tubbin'

via Google
Dimitron20 .

Greg Pless has come and helped me a few times with my older jacuzzi and has done a great job keeping it up to par and fixing any issues I've come across very happy with the service!

Response from business owner

Thank you for the kind words. We're happy to hear that Greg is doing such a great job; he is pretty awesome! Happy Holidays!!

via Google
John Ginn

We have two grandees, one in our primary residence, and one in a rental. Northwest Hot Springs maintains files and records for both of them. Once new, they are both now in the process of aging, and occasionally we have issues. A lot of the …

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Response from business owner

Thank for the awesome in-depth review John! We appreciate you taking time to share your experience with. We will let Jay know how great he's doing as well. Thank you for being a loyal customer and Happy Holidays!

via Google
Eric Schiefer

An overall good experience, and very reasonable with the cost of repairs to my hot tub. Thanks guys, I will be calling again if needed

Response from business owner

Eric thanks for the great review!!! We appreciate you taking time to let us know how we're doing.

via Google
David Carlsen

Very impressed – perfect spa placement. Thank you Quinn and David!

Response from business owner

Thanks for the great review David! We appreciate you taking time to let us know how we did! 🙂

via Google
john varga

When we met Jeff, we decided Northwest Hot Springs was the place to buy a new spa...we looked no further, as Jeff made the purchase professional and personal. The spa arrived yesterday exactly on time and was put into a difficult …

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Response from business owner

Thanks for the awesome review, John! We are so pleased that you are happy with your experience from start to finish. Welcome to the Northwest Hot Springs family and enjoy your new Prodigy spa!

via Google
Libby L

I’ve been the pool manager here at honeymoon lake community club for the last two years. In that time Greg has been stellar in his service. I can only imagine how difficult this job would be without his expertise and willingness to help at …

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Response from business owner

Libby, thank you for the kind words and great review! We really appreciate you taking time to share your experience with us. We're happy to hear Greg has been so amazing (we think he's pretty great, too!)

via Google
Peter Braitsch

Quinn and Dave are amazing! Very high quality service, very professional, very friendly. We’re ready to enjoy our new hot tub thanks to everyone at Northwest Hot Springs.

Response from business owner

Peter, thanks for the awesome review! Welcome to the Northwest Hot Springs family and enjoy your new Flash spa! 🙂

via Google
Kitty Ratcliff

We have had a great experience with purchasing our hot tub from Northwest Hot Springs. Jordan was very professional with a great sense of humor. He presented reasonable options for the type of tub we wanted within our budget. No pressure at…

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Response from business owner

Thank you for the awesome review, Kitty! We're happy to hear that you had such a great experience from start to finish. Happy Tubbin'

via Facebook
Harald N. Schot

Best hot tubs around and we are very happy with ours. Jordan was great to work with and very knowledgeable

Response from business owner

Thanks for the recommendation, Harald! We are happy to hear that you are enjoying your hot tub! We think Jordan is pretty great, too! Thank for all the kind words!

via Facebook
Shelley Youngquist

Very helpful and super friendly!! I definitely recommend them!

Response from business owner

Thank you for the kind words, Shelley! 🙂

via Google
Lisa Moeschler

Greg was very professional and knowledgeable when he came out to our home to service and repair our hot tub. We are new to the area and really appreciated his friendly and courteous demeanor and willingness to take a little extra time to go…

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Response from business owner

Thanks for the great review, Lisa! We appreciate all the kind words – thanks for being a Northwest Hot Springs customer!

via Google
Carey Bolden

Greg (who services our pool) is the bees knees! Friendly, helpful and great at explaining how everything works as well as how to maintain our pool during the off-season. Makes being a pool owner very easy. : )

Response from business owner

Thanks for the great review, Carey! We're happy to hear you're pleased with Greg and his work. We think he is the bees knees, too. 🙂

via Google
JJ Mitchell

Pick up and delivery of my serviced hot tub by David and Quinn was exceptional. They were considerate of my time, my home and were friendly, knowledgeable and very helpful. I could not be happier with the service.

Response from business owner

Thanks for the great review, JJ! We appreciate all the kind words and are pleased to know that you're happy with our service. Thanks for being a Northwest Hot Springs customer!

via Google
Nadine Hall

I had an old jet setter and it was time for a new one. Jordan helped me buy a new one just through talking on the phone and viewing their website. Quinn and David delivered it and then had a very difficult job to get it through my garage, …

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Response from business owner

Thanks for the awesome, in-depth review, Nadine! We appreciate you taking the time to share your experience. We're happy to hear that from start to finish your hot tub purchase, removal and install was so smooth. Enjoy your new Jetsetter!! Also, thanks for sharing all the photos! 🙂

via Google
Ann Smock

David & Quinn are wonderful!! They moved my hot tub (from old house to new house) today and they are the pros! They gave me a lot of good information and advice, and the price was reasonable too. Thank you David & Quinn & NW Hotsprings!

Response from business owner

Ann, Thanks for the great 5-start review! We are happy to hear that we exceeded your expectations and more. Thanks for being a Northwest Hot Springs customer! Happy tubbin'

via Google
Bob Oldham

We had our new tub delivered today. Quinn and David were well versed on their product and the specifications I would need to know as a new tub owner. They left me feeling very comfortable with their efforts and the support I would/should …

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Response from business owner

Thank you for the awesome review, Bob! We appreciate you taking the time to share your experience with us. We're happy to hear that Quinn and David were so amazing! Welcome to the Northwest Hot Springs family and enjoy your new Jetsetter!

via Google
Tricia Jacobs

Great experience. Highly recommend purchasing from NW Hotsprings in Burlington. Excellent customer services from purchasing the hot tub to delivery and set up. Soul helped us with the selection – very patient and knowledgable. Quinn and …

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Response from business owner

Thanks for the awesome, in depth review Tricia! We are happy to hear that we meet your expectations and more. Welcome to the Northwest Hot Springs family and enjoy your new Flair spa!!

via Google
Ronald Peschel Sr

Service was great in the showroom and then Quinn Hooker and is partner were very effcient i the installing og our hot tub. They explained how to work it and adding the chemicals when needed. Great job from everyone.

Response from business owner

Thanks for sharing your experience, Ronald! We're happy to hear that you are pleased with with our service. We think Quinn and David are pretty awesome, too! 🙂 Welcome to the Northwest Hot Springs family and enjoy your new spa!! Happy Tubbin'

via Facebook
Mark Pouley

We highly recommend NW Hotsprings for both hot tubs and pools. This summer Dan installed our in-ground pool and the experience was better than we could have hoped. He was always responsive to our many questions. We did several projects this…

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Response from business owner

Mark, many thanks for the awesome 5-star review and kind words. From day one, we strive to provide exceptional service to our customers. We're glad to hear that Dan provided you with such exceptional service. Enjoy your new in- ground pool!!! Thanks for being part of our Northwest Hot Springs family. 🙂

via Google
Randy Lamb

Greg Pless in the service department did an excellent job repairing my hot tub. He was respectful, helpful and friendly. I highly recommend his work.

Response from business owner

Randy, thank you for the awesome review! We really appreciate you taking the time to share your experience with us. We think Greg is pretty great, too! 🙂

via Google
Monique Woodward

NW Hot Springs was prompt and helpful in servicing our recent hot tub leak. They are friendly over the phone able to get to our home in a few days to repair.

Response from business owner

Thank you for the great review, Monique! We're happy to hear that you were satisfied with our service from start to finish. Happy Tubbin'

via Google
Gudrun Gutsche

Northwest Hot Springs pool tech, Greg, has been supporting us weekly at the Point Williams Lodge on Samish Island for several years now. Knowledgeable, reliable, cheerful, well presented-- we continue to be delighted with his …

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Response from business owner

Thanks for the awesome review, Gudrun! We work hard to meet expectations like yours, and we’re happy to hear that Greg has been so outstanding for you. We think he is pretty great, too. 🙂 Thank you for being a loyal customer; we really appreciate you!

via Google
Deena Press

I would like to express my appreciation to hot tub delivery technicians Quinn and David of Northwest Hot Springs. They were prompt, courteous, tidy and knowledgeable. They provided us with detailed instructions on the operation and care of …

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Response from business owner

Hi Deena, many thanks for the awesome 5-star review! From day one, we strive to provide exceptional service to our customers and continue our service for many years to come. Enjoy your new Flair spa and welcome to our Northwest Hot Springs Family!!!

via Google
Sandy Ridge

Love our new hot tub. Jordan, Quinn and Dave rock, from sales and information to install and training!

Response from business owner

Hi Sandy, thanks for the great review! We're happy to hear your experience from start to finish was exceptional. Enjoy your new Jetsetter and welcome to the Northwest Hot Springs family. <3

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Jodie Shaeffer

They are very professional and a delight to work with. We would recommend them to anyone who is purchasing a hot tub, spa, etc.

Response from business owner

Thanks Jodi for the awesome recommendation!! <3

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Pia Ginn

We ordered a new hot tub cover. The process was great beginning to end. Quinn and David installed it. They were helpful and quick. They were professional and personable. Great experience!!!

Response from business owner

Thanks for the great review, Pia! We are happy to hear that you had such an awesome experience. Our delivery guys are pretty great. 🙂

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Mason Gerondale

First time purchasing a hot tub and had a great experience all around. Jordan provided a lot of expertise and advice when purchasing the hot tub and Quinn was extremely professional and thorough when coming out to our home and installing …

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Response from business owner

Thanks for the great review Mason. We strive to always provide the best service from start to finish. We're happy to hear your experience was all-around awesome! Welcome to the Northwest Hot Springs family and enjoy that new Beam!

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Carol Bennett

Shaun in the Ferndale store was great and very informative in helping us with our purchase! Then Quinn and Dave from Burlington delivered and set up our hot tub. Those two were awesome making sure it was in the best area for our plans and …

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Response from business owner

Carol, thanks for the awesome review! We are happy to hear that your experience from start to finish was exceptional! Welcome to the Northwest Hot Springs family and enjoy your new Hot Spot SX!

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Dan Barrett

The experience from sale through installation was fantastic. They shared options that helped us decide on the right hot tub for our use and the hand-off to installation was flawless. The installation team took great care to consider the …

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Response from business owner

Thank you for the awesome 5-star review! We are pleased to hear how happy you were with your experience from start to finish. Enjoy your new Tempo and welcome to the Northwest Hot Springs family!

We will always be available for any questions you may have. We're here for you! 🙂

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Jane Park

Soul and Quinn were incredibly helpful, accommodating, and patient with all my questions as a first time hot tub owner. They were both very knowledgeable and engaged in brainstorming potential locations, and explaining the details of setup …

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Response from business owner

Thanks for the awesome review, Jane! We are happy to hear that from start to finish you were well taken care of. Enjoy your new Vanguard spa and welcome to the Northwest Hot Springs family!

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Sue Jeffrey

Quinn and his helper made this a very safe, smooth transition from taking away our hold Hot Springs Classic tub and installing the new Flash...we have been using it for a few weeks now and just love it! They did an awesome job and answered …

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Response from business owner

Congrats on your new Flash spa! We are happy to hear that Quinn and the rest of team made things so smooth for you. Thank you for being such loyal customer and for the continued business.

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Jeff Thompson o

We purchased a viking island breeze ll pool with auto cover and a Grandee Hot spring spa we are very pleased with the quality of products and installation of both.

Excellent customer service with high quality products made the installation…

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Response from business owner

Hi Jeff, Thank you for your wonderful review! We love having happy customers and are glad that we could provide you with the very best service and products. Enjoy that new pool and Grandee spa!!

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Ernest Plata

When we moved to our new home it had a very nice working outdoor hot tub. We had Northwest Hot Springs check it out and established a service contract. Two years later, we cannot be more pleased with their consistent in-home maintenance and…

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Response from business owner

Thank you Ernest for you awesome review! We pride ourselves on our service and our awesome service technicians! We love having you as part of our hot tub family!

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Hellams Vineyard

Professional from the start; our salesperson Soul is knowledgeable, personable, friendly and goes beyond just the basics. He's thorough and we could tell from the beginning has a lot of pride in his job. Delivery was smooth; Quinn and Kyle …

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Response from business owner

Thanks for the awesome review! From start to finish, we are always happy to hear our staff was great to deal with and very helpful for you. Enjoy that new Pulse and welcome to our Hot Tub Family!

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Amy Beth Cook

I recently had a new cover installed on my Hot Springs Spa. Quinn was the service person and did an exceptional job. He was courteous, friendly and efficient. Northwest Hot Springs continually provides excellent service. Thank you!

Response from business owner

Thank you for the awesome review Beth! We are glad to have met your standards and more!

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Kurt von Pessler

Greg did a fantastic job taking care of my pool heaters. He check them and serviced them so they are ready to go for the next 6 months. Thank you Greg for a job well done.

Response from business owner

Thanks for the review, Kurt. We are pleased to know that Greg did such an awesome job taking care of your pool heaters. Enjoy your pool and thanks for being part of our Northwest Hot Springs family. 🙂

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Richard Clark

I recently bought a hot tub from Soul Duarte. He spent a lot of time with my wife and I showing every tub. It was like a class on hot tubs. I learned a lot. They delivered the tub and Quinn set it up. I think it was the hardest � raining …

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Response from business owner

Thank you for the awesome review Richard! We are happy to hear that we met all of your expectations from start to finish. Enjoy that new Prodigy spa and Happy Tubbin'!

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Barb Awes Brand

I have been a customer of NW Hot-Springs for over 25 years and several different homes and hot-tubs. There is a reason I stay with them. I find they not only sell a premium product, they are the "Cadillac" of Service! They are honest and…

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Response from business owner

Hi J.C and Barb! We are so appreciative of your kind words and to have you as a loyal Northwest Hot Springs customer for over 25 years! Wow, that is just amazing!! Keep on tubbin'.

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