I don't think I have ever had better customer service than I got from Jeff at Hot Tubs Northwest. He stuck with me on the phone until we got the problem solved. Jeff, you have earned a customer for life with our new (to us) hot tub. We …
read moreThank you for the kind review we are thankful to have Jeff on our team and helping our customers!
Excellent customer service. Had a service tech Michael work on Mt hot spot tub, he was very informative, checked issues, made repaired and was very friendly. It was a real pleasure to have him service our hot tub.
Terry we appreciate you taking the time to give Michael a review!
Thank you!
Travis was really helpful with our hot tub purchase (Bullfrog A series) from beginning to installation. Any questions and updates to delivery and install were communicated effectively and promptly. Having a hot tub in the NW is awesome for …
read moreThank you for the review!
Had a Hot Springs tub for nearly 25 years. This one appears to be of the same quality. The folks at the Hot Tubs Northwest were knowledgeable. Delivery of the new tub and removal of the old tub was efficient and well done. All personal …
read moreThank you Jack for taking the time to leave a 5-Star review!
Travis from Hot Tubs Northwest helped me chose a hot tub that fit my needs and my budget. I visited many hot tub outlets and Travis outshined them all. He was professional, knowledgeable, and stayed in contact with me through every step of …
read moreThank you Nico for leaving a 5-Star review for Travis! We appreciate your business.
Hot Tubs NW are a true pleasure to work. Travis was helpful from first contact early this year and through spa delivery two weeks ago and beyond. His customer service is excellent and follow ups are both prompt and helpful. His knowledge of…
read moreThanks Michael for leaving Travis a 5-Star review!
Travis is a great sales person who helps clients throughout their process of buying, install and even during ownership. He is very fair and knowledgeable. I am very happy with the product and post purchase service.
We are happy to hear that your experience with Travis was a positive one! If you have any other questions just let us know.
Wow, I’d like to give a huge shout out to Jordan for helping me choose the right hot tub for our family. We have had it for almost a year now and love it like the first day it arrived. Jordan continues to help with water care tips and …
read moreThank you Vicki for letting us know about your experience with Jordan. We are happy to hear that you are still enjoying your hot tub!
From start to finish Jared delivered. We asked him to coordinate electrical work, installation and he even took time to come and show us how everything works. We appreciated his knowledge and help and recommend him highly.
Thanks for leaving Jared a positive review. Glad to hear you are happy with your purchase.
We recently purchased a new Hot Tub from Hot Tubs NW and couldn’t be happier. From the initial sales process with Jared, to frequent follow up during manufacturing, to a smooth and informative delivery and set up with Sean. Every aspect of …
read moreThank you Hans for taking the time to leave a great review for Jared! Let us know if you need anything else.
I enjoyed my experience with my account managers MRS. Rochelle Nelson, This was my first time buying and BITCOIN, while there were definitely some missteps on my end, your customer support was excellent and made it all fairly painless, and …
read moreI had a great experience, there were no pressures, the crew were very knowledgeable and willing to help at the drop of a hat. The tub has been installed a couple of weeks now with no issues. The water test and the plan built seems to be …
read moreThanks Thomas for leaving a positive review for us! Let us know if you have any other questions.
The guys in the store were very helpful and knowledgeable. The tect that changed our was also great!!!!!
Hi Paul, thank you for your positive feedback! We are thrilled to hear that our team members were helpful and knowledgeable during your visit to Hot Tubs Northwest – Burlington. We are also glad that our technician provided you with great service. We appreciate your support and look forward to serving you again in the future.
Customer service here is simply amazing. I am very glad I decided to go with a local company and not order an online tub. Kevin and Jared answered all of my questions and are very pleasant to work with. Super nice people and the local vibe …
read moreHi Amber, thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service team, Kevin and Jared. Providing exceptional service and creating a positive, local atmosphere are our top priorities. We truly appreciate your support for Hot Tubs Northwest – Burlington!
I work for LA QUINTA hotel and we shop here for all are Pool and spa needs. Jeff is always so helpful and does a great job making sure I get all the correct parts but also goes above and beyond on helping me make sure I know how to install …
read moreThank you Erasmo for leaving Jeff a 5-Star review!
Financial Analyst-Benjah Raphael has made a tremendous impact in my life in terms of my trading with him on Forex. He always handles my trading account with good strategy from the initial stage when I started trading with him
if you are …
read moreJordan made sure we understood all aspects of the different options available, helped us hire the subcontractors needed for our lot, and then came out and did our startup and walk through on the day of delivery. It was a great experience, …
read moreThank you Matt for leaving a 5-Star review for Jordan!
These folks have been wonderful to work with. Always willing to answer questions and buying and setting up our hot tub was very easy. And Hot Springs tubs are the best value on the market. We are thinking of upgrading to a swim spa and we …
read moreThank you so much Henry for taking the time to leave us a great review.
In February 2023 I purchased a Bullfrog hot tub at a special event at the Costco in Woodinville, WA. Travis of Hot Tubs Northwest was running the event. He was able to answer all my questions about the hot tubs. Since my purchase he has …
read moreGlad Travis was able to answer all your questions on your new Bullfrog Spa purchase. We look forward to getting your hot tub all set up!
Great sales team. They are up front with pricing and answered all my questions. Came out to the house and did a walk through and water test. Definitely recommend to anyone in the market for a hot tub or products.
Thank you Jonathan for taking the time to leave such a great review for us.
The spa delivery timing was perfect! Our county is connected to the mainland by the Washington State Ferry System. A small crane was also required at the site to lift the spa off the delivery truck and lower it into place. The local heavy …
read moreThank you Bruce for your business and taking the time to leave us a 5-Star review
This company is the best! Our 26-year old Hot Springs Sovereign (still running great at the time!) was damaged by a huge branch in a windstorm. The service department at Hot Tubs NW quickly ruled the spa a total loss for us, a great help in…
read moreThank you Ryan for leaving Jordan a 5 Star review!
Bought a bullfrog hot tub from them. Josh from Hot Tub Northwest has been really helpful and is very responsive and patient with my questions. The delivery crew is also top notch. I have no reservations to recommend them to anyone.
Thank you H. Shen for taking the time to leave a 5 star review!
What is the best way to bring family and friends back together? Non stop pool parties! This summer was the anti-covid. The best money I have ever spent on anything in my life. Zero regrets and a sense of childlike wonder every time I woke …
read moreGlad to see you are having a great time in your new pool! Thank you for the 5 Star review!
At first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Mrs. vanessa william it was a successful trade for me. All i did was to invest…
read moreThey are lots of recommendations here but not all are legitimate, I will say it's the grace of God I was able to come across Mrs. MADDIE SCHAEFER . My life changed for good I only invested $1000 to her platform just after six days I was …
read moreI was impressed with this shop. No pushy sales people. Totally up front about what they are charging and what's available. The sales man was very educational and non judgemental. When we are ready to purchase they will get my business.
Thank you Kathie for taking the time to leave a great review!
Josh was very informative and honest. Our tub arrived ahead of schedule and the team who installed it was professional, friendly, and helpful. We’ve only had our Flair model for a weekend and love it. Being first time hot tub owners, we …
read moreThank you Ryan for taking the time to leave Josh such a great review!
Amazing job! I reached out to Dan over 5 years ago inquiring about installing a new pool. He put up with my annual bothering and questions about pools until I was finally ready. We have just finished our pool install and could not be more …
read moreThanks Jon! We hope you are really enjoying your pool!
From sales to instillation, these guys are great. They sold me exactly the right hot tub for my space and use. Delivery and installation was super easy, and they took time to explain the ‘how to’ of routine maintenance. Now soaking every …
read moreThanks Ingrid for leaving such a great review! We hope you are enjoying your hot tub and let us know if you have any questions,
Good experience start to finish. Battled myself to go here or the competition down south. Glad I came here. Josh is really knowledgeable and helped me pick a tub that fit my budget and my needs. He happened to have the one I wanted in stock…
read moreThank you Nikki for taking the time to leave a 5 star review! We appreciate your business and hope you have been enjoying your hot tub!
We highly recommend Northwest Hot Springs after having a fabulous experience with our purchase of a hot tub there. Not only are we thoroughly pleased with our new hot tub, but the customer service is superior. Everything from updating us on…
read moreThank you Bruce for the 5-Star review
NW Hot Springs is awesome. Great customer service and my salesman Josh was great. He bent over backwards to make my purchase happen. All questions were answered and the setup guys were prompt and extremely careful with my new tub. Don’t …
read moreThanks for sharing your experience with Josh!
From start to finish, this was by far the best company to work with. I called around at multiple locations for a hot tub but when I spoke to Jordan at NW Hot Springs on the phone, I knew I was in good hands. He took his time to take us …
read moreThank you Gretchen for taking the time to leave such a positive review!
Awesome customer service and quality hot tubs! We bought a Limelight tub from Jordon and can’t be happier. They are so helpful and its nice having the peace of mind knowing that you have a team of pros that are always there to help if …
read moreThank you Lukas for taking the time to leave a 5-star review!
Really friendly and helpful. We bought a house with a hot tub and they tested our water sample and gave us step by step instructions on how to care for our hot tub. They helped us get the chemicals we need to maintain it at a very …
read moreThank you Jody for taking the time to leave a 5-Star review!
I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out…
read moreSuper happy that Galen and Pam were able to get your Classic going again! That is a great tub!
Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do…
read moreSuper happy to hear you are enjoying your new spa Jason! Thanks again for your support!
My husband and I just purchased a Vanguard tub (Highlife collection) from NW Hot Springs. We had a really great experience from start to finish, starting with the sales process and ending with the tub installation on our deck at home. …
read moreThanks again for taking the time to leave such a great review! We really appreciate your business.
We love our tub! Jordan was great at explaining all the features and working with us on pricing. I can’t say enough about the installation crew. The team was very professional and did not leave until we felt comfortable that we …
read moreThanks Heath for taking the time to leave such a great review for Jordan! We appreciate the 5-star review.
Very pleasent experience working with these guys. Jordan was great in helping us pick out the right hot tub for our family, and we couldn’t be happier with the job Quinn did delivering the hot tub and walking us through everything. Very …
read moreWe are really happy that both Jordan and Quinn were able to help you out with your new hot tub! Also really appreciate you taking the time to leave a review for them.
Josh was very professional and friendly. As my wife just said: pleasant and efficient. We enjoyed his service.
Quinn and David just installed my hot tub. I have a complicated schedule and they were exceptionally accommodating. At installation they were professional and friendly and they did a fantastic job.
I worked with Jordan for sales and he was…
read moreHappy Holidays Mark! We are so happy to hear that we were able to meet your needs! Appreciate you taking the time in leaving a 5 star review.
My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our…
read moreHey Steven! Thank you so much for taking the time to leave such an awesome review. We all really try our hardest to make sure that we give a 100% effort to make sure our customers are happy.
From the initial evaluation/sales (Jordan was my salesperson...outstanding!!!) experience, through the installation experience (Quin/David were on the installation team) and subsequent store support, the decision to purchase my hot tub from…
read moreThank you so much BC Anderson for taking the time to leave a 5 star review! We strive to make sure that we give everyone the best service possible.
We recently purchased a hot tub from the Burlington NWHS and we can't say enough great things about them!! Travis answered all of our questions and was very friendly and accommodating with our needs. It was delivered on the day they …
read moreThank you so much for your business Janean! We really appreciate you taking the time to leave your experience that you had with us. Hope your tub brings you years of enjoyment and relaxation.
We bought our hot tub from here at the Burlington location an I can say the staff are all wonderful here. They are helpful and friendly even years after an item has been purchased. Recently I was out shopping and I ran into the same helpful…
read moreThanks Angel for leaving Quinn such a great review. We really appreciate you taking the time to share your experience.
I recently went into Northwest Hot Springs to find some cleaning chemicals for a hot tube i recently purchased and spoke to a man name Quinn Hooker he helped fined the stuff i needed and more thank you for the friendly advive on the up keep…
read moreThank you for taking the time to leave Quinn such a great review!
First time in the store, and I got everything I needed. The sales associate, Debbie, was very helpful and knowledgeable. I will come back to this location next time.
Hi Bruce! Thanks a ton for leaving Debbie a 5 star review. We are really happy to hear you experience with us was nothing short of great!