Reviews

From 234 reviews
Susan Bjorklund Koelsch
Susan Bjorklund Koelsch

Fast, prompt, courteous service and load up by Jordan. Great place!

~Joel Douglas Coachman Inn

via Google
Madeline H
Madeline H

Really enjoying shopping and getting our hot tub from Northwest Hot Springs! They made the process easy and we appreciated all the advice and knowledge they gave us about our first hot tub!

via Google
Jason Johnson
Jason Johnson

Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do…

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Kellye Linder
Kellye Linder

Love our Hut Tub for Northwest Hot Springs. Josh was a great salesman!!!

via Google
Nancy Pellegrino
Nancy Pellegrino

My husband and I just purchased a Vanguard tub (Highlife collection) from NW Hot Springs. We had a really great experience from start to finish, starting with the sales process and ending with the tub installation on our deck at home. …

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Response from business owner

Thanks again for taking the time to leave such a great review! We really appreciate your business.

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sam brown
sam brown

Always friendly staff and very knowledgeable. They explain maintenance of my Hot Springs Spa thoroughly.

Response from business owner

We appreciate you taking the time to leave a 5-star review

via Google
Mad Dawg
Mad Dawg

Outstanding! Customer service is awesome, even with this "Stay Home" time. Very knowledgeable and highly motivated. Highly recommended!

Response from business owner

We appreciate you taking the time to leave such a great review for us!

via Google
Richard Kuhn
Richard Kuhn

Good products and friendly people.

via Google
Bradley Rabenstein
Bradley Rabenstein

Ask for Quinn.

Response from business owner

Thanks Bradley for the 5-Star review!

via Google
Judy Hansen
Judy Hansen

Staff were friendly, install was done quickly and efficiently. NIce place to do business with.

Response from business owner

Hey Judy! Thank you so much for taking the time to leave a 5 star review for us.

via Google
Kaleigh Griebel
Kaleigh Griebel

Great service

Response from business owner

Thanks Kaleigh for taking the time to leave a review!

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Heath Roscoe
Heath Roscoe

We love our tub! Jordan was great at explaining all the features and working with us on pricing. I can’t say enough about the installation crew. The team was very professional and did not leave until we felt comfortable that we …

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Response from business owner

Thanks Heath for taking the time to leave such a great review for Jordan! We appreciate the 5-star review.

via Google
Gabriel Shelley
Gabriel Shelley

Very pleasent experience working with these guys. Jordan was great in helping us pick out the right hot tub for our family, and we couldn’t be happier with the job Quinn did delivering the hot tub and walking us through everything. Very …

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Response from business owner

We are really happy that both Jordan and Quinn were able to help you out with your new hot tub! Also really appreciate you taking the time to leave a review for them.

via Google
Kent Schluter
Kent Schluter

Expensive but know the market. Sales team is quick and efficient.

Response from business owner

Thanks for taking the time to leave a review

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Casey Gordziel
Casey Gordziel

Great customer service provided by everyone we dealt with. Debbie was very knowledgeable and friendly during purchase and Quinn was super helpful with delivery and set up!

Response from business owner

Thank you Casey for taking the time to leave Debbie and Quinn a 5 star review!

via Google
Bob O
Bob O

Josh was very professional and friendly. As my wife just said: pleasant and efficient. We enjoyed his service.

Mark Ruffo
Mark Ruffo

Quinn and David just installed my hot tub. I have a complicated schedule and they were exceptionally accommodating. At installation they were professional and friendly and they did a fantastic job.

I worked with Jordan for sales and he …

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Response from business owner

Happy Holidays Mark! We are so happy to hear that we were able to meet your needs! Appreciate you taking the time in leaving a 5 star review.

via Google
Steven Ban
Steven Ban

My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our…

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Response from business owner

Hey Steven! Thank you so much for taking the time to leave such an awesome review. We all really try our hardest to make sure that we give a 100% effort to make sure our customers are happy.

via Google
BC Anderson
BC Anderson

From the initial evaluation/sales (Jordan was my salesperson...outstanding!!!) experience, through the installation experience (Quin/David were on the installation team) and subsequent store support, the decision to purchase my hot tub from…

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Response from business owner

Thank you so much BC Anderson for taking the time to leave a 5 star review! We strive to make sure that we give everyone the best service possible.

via Google
Janean Jolly
Janean Jolly

We recently purchased a hot tub from the Burlington NWHS and we can't say enough great things about them!! Travis answered all of our questions and was very friendly and accommodating with our needs. It was delivered on the day they …

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Response from business owner

Thank you so much for your business Janean! We really appreciate you taking the time to leave your experience that you had with us. Hope your tub brings you years of enjoyment and relaxation.

via Facebook
Angel Cannon
Angel Cannon

We bought our hot tub from here at the Burlington location an I can say the staff are all wonderful here. They are helpful and friendly even years after an item has been purchased. Recently I was out shopping and I ran into the same helpful…

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Response from business owner

Thanks Angel for leaving Quinn such a great review. We really appreciate you taking the time to share your experience.

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Kip Woiwod
Kip Woiwod

We would like to thank Quinn and his partner for their outstanding effort in getting our hot tub delivered and sat into place!

They took that extra time and effort to insure everything was just perfect.

Response from business owner

Hi Kip! Thank you so much for taking the time to leave Quinn a 5 star review.

via Google
Dorothy Lusby
Dorothy Lusby

I recently went into Northwest Hot Springs to find some cleaning chemicals for a hot tube i recently purchased and spoke to a man name Quinn Hooker he helped fined the stuff i needed and more thank you for the friendly advive on the up keep…

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Response from business owner

Thank you for taking the time to leave Quinn such a great review!

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Jordan Brown
Jordan Brown

Quinn and his helper did an amazing job delivering my hot tub. Perfect placement and the site was cleaner when they left than it was when they arrived. Thanks!

Response from business owner

Thank You Jordan!

via Google
Nanci Johnson Overway
Nanci Johnson Overway

I highly recommend Northwest Hot Springs! Jordan Brown was great to work with. He was very knowledgeble and helpful through the whole process of purchasing our hot tub.

Response from business owner

Thank you Nanci for taking the time to leave such a great review for Jordan

via Facebook
Eric Flones
Eric Flones

Great experience purchasing from NW Hot Springs. Jordan does a great job every time I have a question or need products! We could not be more happy with our hot tub. Thanks again!

Response from business owner

Thanks Eric for taking the time to leave Jordan a 5 star review!

via Google
Jay Overway
Jay Overway

Northwest Hot Springs has exceptional service. Jordan was great to work with, very knowledgeable and responsive. Would highly recommend.

Response from business owner

Hi Jay! Happy to hear that Jordan was able to answer all your questions and we really appreciate you leaving us a 5 star review!

via Google
Bruce Tiller
Bruce Tiller

First time in the store, and I got everything I needed. The sales associate, Debbie, was very helpful and knowledgeable. I will come back to this location next time.

Response from business owner

Hi Bruce! Thanks a ton for leaving Debbie a 5 star review. We are really happy to hear you experience with us was nothing short of great!

via Google
Mike Miller
Mike Miller

Debbie was very helpful and got me everything I needed quickly and with a smile.

Response from business owner

Thanks Mike for taking the time to leave Debbie a 5 star review!

via Google
Barbara Woiwod
Barbara Woiwod

Jordan did an excellent job of finding the right tub for us!

Response from business owner

Thank you Barbara for leaving Jordan a 5 star review!

via Google
samuel wilson
samuel wilson

Dan Hyatt and his crew(Quinn, Ken, and others I may be forgetting) are amazing. To start, Dan built an amazing in-ground swimming pool for us. I can’t thank him enough for the hard work he put into making this happen. The project was …

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Response from business owner

Hey Samuel! We really appreciate you taking the time to leave a 5 star review for our Dan and his team.

via Google
Jacob Morehouse
Jacob Morehouse

*EDIT: thank you for getting back to me! That makes a lot more sense.

Bought a Green Mountain Grill, overall good experience. Seemed weird to ask for so much information (like my address) to buy a BBQ that isn't being delivered...?

Response from business owner

Hey Jacob! Thanks for taking the time to leave us a review. We need your Address for your Green Mountain Grill 3 year Warranty. If we do not have your address etc. then your warranty would not be valid.

No worries! Glad to hear you enjoyed your purchase. Just let us know if you need anything else! Enjoy the holidays!

via Google
Michelle Hanson
Michelle Hanson

Quinn Hooker helped me pick the right cleaning system for my tub even though we did not purchase tub there. I would definitely recommend them for your hot tub needs, friendly and helpful!

Response from business owner

Thank you Michelle for leaving Quinn a great review!

via Facebook
Donald Griffin
Donald Griffin

Josh Bedker was extremely helpful and answered all my questions. Josh had me sit in a variety of spa's which was extremely helpful. Josh was very knowledgeable on pricing, system functions allowing me to narrow my decision. I would highly…

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Response from business owner

Thank you so much Donald for your 5 star review! Glad that Josh was able to assist you in all your needs.

via Google
William Jennings
William Jennings

The folks at Northwest hot springs are absolutely fantastic. Tammy is such a wonderful help, she bent over backwards to help us out. always there to answer questions even on Sundays. we haven't even gotten our hot tub yet and I love this …

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Response from business owner

We really appreciate you taking the time to leave Tammy a 5 star review. Super happy to hear that you are happy with our service!

via Google
Sheila Martin
Sheila Martin

Staff is very friendly and knowledgeable. Great company to work with. They delivered our spa to San Juan Island, set it up and gave us a wonderful tutorial on spa treatment. Thank you NW Hotsprings

Response from business owner

Thank you sheila for such a great review! We are super happy that your experience with us was nothing short of great!

via Google
Holly Trosper Braaten
Holly Trosper Braaten

Tammy was awesome. Knowledgeable and excellent customer service!

Response from business owner

Thank you so much for taking the time to leave Tammy such a great review! We really appreciate your business and the time you took with Tammy.

via Facebook
Alicia Cantu
Alicia Cantu

From the moment we walked into their beautiful showroom, we were warmly and genuinely greeted and we were able to look around leisurely and find exactly what we needed. Tammy and her associate were very knowledgeable and helpful and made …

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Response from business owner

Happy to hear Tammy was able to exceed all your needs! We appreciate your business and look forward in helping you!

via Facebook
Shannon H
Shannon H

You were amazing help to me

Tanya Stewart
Tanya Stewart

We were helped when we needed it on the show room, and when we needed time to discuss, Tammy let us have our space. It was quite easy and we decided to purchase an in-stock tub.

Quinn the installer was fantastic to work with. He was very …

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Response from business owner

Thank you so much for leaving Tammy a great review! We really appreciate you taking the time to share your experience.

via Facebook
Tracy Langdalen
Tracy Langdalen

The staff at Hot Springs is consistently amazing. We purchased our first spa over 15 years ago from them and everything was exactly as promised from operating expenses to ease of care. Over the years they helped us keep it maintained with …

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Response from business owner

Thank you Tracy for the great recommendation you gave to Jordan!

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Low Low valley
Low Low valley

This store is great and the staff are the best. Quinn and Jordan always help me out – easily the best customer service in the Skagit Valley.

Response from business owner

Thank you for taking the time to leave a 5 star review for both Quinn and Jordan. We really appreciate you sharing the experience you had with us.

via Google
Amy Gerrish
Amy Gerrish

Fantastic customer service! You might be able to save a buck going to the big warehouse stores, but I have learned from experience you wind up with an inferior product and no customer support, and in the end you’ll spend more. Jordan is …

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Response from business owner

Thank you Amy for taking the time to leave a 5 star review for Jordan! So glad he was able to help you through you experience you had with us!

via Google
Randy Kaufman
Randy Kaufman

My wife and I moved back to the Skagit Valley last year after being away for 30+ years. Our new home had a hot tub (Ive never owned one before) and I met Jordan when I went to Northwest Hot Springs to get some questions answered. From the…

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Joanne Johnson
Joanne Johnson

Jordan is great! My husband looks forward to seeing him when we restock our hot tub chemicals.

via Google
Moira Hession
Moira Hession

They kept about when our hot tub would be shipped, it arrived right on time. At first it was thought we might need a crane however Northwest Ho Springs found a safe way of transporting it and placing and on our back deck without that …

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Response from business owner

Thank you so much Moira for your great review!

via Facebook
Joanne Johnson
Joanne Johnson

We get all our hot tub chemicals at the Skagit County location. All the staff are friendly,

but my husband appreciates Jordon and Jeff the most.

Response from business owner

Thank You so much for taking the time to leave Jordan & Jeff a review!

via Facebook
Michael Brown
Michael Brown

Would absolutely recommend NW Hot Springs. The sales rep, Tammy, was very informative and was very patient with my schedule. The removal of the old tub and installation of the new one went flawlessly. Everyone on the team was great to work …

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Response from business owner

Great to hear that your delivery and installation went great! Thank you again for your business and taking the time to leave Tammy a 5 star review.

via Google
Manager 022
Manager 022

Annette and I really love are Hot Springs hot tub we are in it almost every night for an hour or so .We keep it about a hundred to 101 so we can sit in it longer it gives us time to unwind talk about our days and enjoy each other's company…

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Response from business owner

Hi Manager 022! Thank you for leaving us a 5 star review. It is always nice to hear what people have to say about Hot Spring Hot Tubs!

via Google
Katie Biringer
Katie Biringer

Jordan Brown was great to work with. Very knowledgeable and no pressure! Great selection of hot tubs to choose from and competitive prices!

Response from business owner

Thank you Katie for leaving a 5 star review for Jordan. We really appreciate you shopping at Northwest Hot Springs!

via Google
Sheri Davis
Sheri Davis

We went to the Mount Vernon location and Tammy helped us. She was great! She is very knowledgeable and answered all of our questions. She also did not overwhelm us and gave us time to think about our final decision. Everyone else in the …

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Response from business owner

Very thankful for taking the time to leave Tammy such a great review! We really appreciate you taking the time to come into our store and taking a look around.

via Google
kimberly hess
kimberly hess

I was welcomed into the store by Tammy – she was super nice & knowledgeable about the spas. Check out this beautiful showroom and find the spa that works for you!

Response from business owner

Thank you so much for coming into Northwest Hot Springs Kimberly. We really appreciate you speaking with Tammy and leaving her such a great review!

via Google
Amy Egbert
Amy Egbert

Every step of the process is enjoyable with Northwest Hot Springs...everyone is polite, friendly, and so helpful!! Tammy was with us through the buying process and all the decision making. Quinn and David were so great at delivery and quick…

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Response from business owner

Hi Amy! We really appreciate you taking the time to leave a 5 star review for Tammy and the team! We hope you enjoy your new spa and all the benefits that it will give you through many years!

via Google
Dave Kuether
Dave Kuether

Tammy Bush was very helpful and answered all my questions

Response from business owner

So happy to hear Dave that Tammy was able to assist you in your questions. We also appreciate you taking the time to leave your experience that you had with us. Thanks!

via Google
Marcia Merryman
Marcia Merryman

We've owned 4 Hot Springs spas since 1985 and have used them extensively. Not only are they the quietest on the market (except while running the jets, of course), but the quality of the product is excellent. Whenever we have needed service…

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Response from business owner

Thank you so much for your 5 star review Marcia! Glad to hear your Jetsetter is still going strong.

via Google
Charlotte Stockdale
Charlotte Stockdale

I have had a Hot Springs tub since 2012 and needed to have a repair done for the first time. Our circulation pump had failed. I called, made an appointment and within a week technician Jay Mesman was out to make the repair. He gave me a …

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Response from business owner

Thank you so much for your review Charlotte! We really appreciate you taking the time to let us know how Jay helped you out.

via Facebook
Phyllis Tiffin
Phyllis Tiffin

Quinn and David set up our hot tub today! What courteous and knowledgeable young men!

Andrew, in the Ferndale showroom, was very helpful. He made the shopping and choosing a pleasurable experience.

We are very pleased with the whole …

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Response from business owner

Happy to hear that your experience with us was great! Thank you for taking the time to leave a recommendation for us!

via Facebook
Alan L
Alan L

EXCELLENT SERVICE ALL AROUND AND JEFF (I think his name) is more than excellent!!!

Marie Beaven
Marie Beaven

Great customer service! Installation went quick and smooth! Quinn Hooker and Andrew Boe were amazing to work with!! Went back to get some questions answered and Tammy and Owen were the most amazing people and were able to answer all my …

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Response from business owner

We are really happy to hear that your experience with both Quinn and Andrew was amazing. Thank you again for your business and taking the time to leave us a recommendation!

via Facebook
Kenneth Atchley
Kenneth Atchley

Quin Hooker and Jay Mesman and the rest of the crew, can't remember their names, were professional knowledgeable and got the job done.

It was time for a new cover.

We bought our hot tub in 2006 and our circulation pump finally died. For …

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Response from business owner

Thanks again for taking the time to leave a recommendation for Northwest Hot Springs We really appreciate your time and business that you have given to us.

via Facebook
Crystal Wegers
Crystal Wegers

I went in to get chemicals for my hot tub and Quinn was very helpful and funny! I'll be back for sure!

Response from business owner

Thanks for your review! We appreciate you taking the time.

via Facebook
Jeremy Rusnak
Jeremy Rusnak

Quinn did a great job replacing our old cover. We have been using NW Hot Springs for over ten years and their service and advice has always been spot on. Our spa is still going strong and our friends love coming over!

Response from business owner

Thank You Jeremy for your review. We really appreciate you taking the time to share your experience!

via Facebook
Andy Mahle
Andy Mahle

I was in store the other day and the staff was very helpful and friendly. The lady who waited on us was very friendly(I wish I could remember her name) she answered all our questions and helped us with a purchase of a suction vac. Quinn …

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Response from business owner

Thank you for leaving a great review! We appreciate you coming into our store and we are glad you enjoyed your experience with us!

via Facebook
Richard Broderick
Richard Broderick

Great customer service, installation, clear instructions. Delivered right on time. Quinn Hooker and David Coffey were fabulous!

Response from business owner

Thanks a ton for the recommendation! We appreciate it very much!

via Facebook
Brad Bell
Brad Bell

Superb customer service from purchase, delivery, installation and repair of our Michael Phelps swim spa/hot tub. We couldn't be happier for customer service we have received over the 3.5 year we have been a customer of NWHS. Special recent …

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Response from business owner

Thank you so much Brad for your recommendation! Also glad to hear your swim spa is back up and going again.

via Facebook
Kristin Van Loo
Kristin Van Loo

We have used NW Hot Springs for years. Jay has always been very responsive and given us great service.

We recommend NW Hot Spring Spas to all of our friends.

Response from business owner

Thank you Kristin for the great review! We appreciate your continued support of Northwest Hot Springs

via Facebook
Shirley Jean Holley Aiken
Shirley Jean Holley Aiken

We just got a Endless Swim Spa from Northwest Hot Springs. The salesman Soul did an excellent job with coming out initially for consultation as we had a tight hard spot to get to under a deck and we made it happen with a crane. He then …

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Response from business owner

This is so awesome!!! ♥️ Thank you for sharing these photos – we are so happy to hear and see your enjoying your new Endless Pool!!

via Facebook
Kitty Ratcliff
Kitty Ratcliff

We have had a great experience with purchasing our hot tub from Northwest Hot Springs. Jordan was very professional with a great sense of humor. He presented reasonable options for the type of tub we wanted within our budget. No pressure at…

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Response from business owner

Thank you for the awesome review, Kitty! We're happy to hear that you had such a great experience from start to finish. Happy Tubbin'

via Facebook
Harald N. Schot
Harald N. Schot

Best hot tubs around and we are very happy with ours. Jordan was great to work with and very knowledgeable

Response from business owner

Thanks for the recommendation, Harald! We are happy to hear that you are enjoying your hot tub! We think Jordan is pretty great, too! Thank for all the kind words!

via Facebook
Ronald Peschel Sr
Ronald Peschel Sr

Service was great in the showroom and then Quinn Hooker and is partner were very effcient i the installing og our hot tub. They explained how to work it and adding the chemicals when needed. Great job from everyone.

Response from business owner

Thanks for sharing your experience, Ronald! We're happy to hear that you are pleased with with our service. We think Quinn and David are pretty awesome, too! 🙂 Welcome to the Northwest Hot Springs family and enjoy your new spa!! Happy Tubbin'

via Facebook
Sandy Ridge
Sandy Ridge

Love our new hot tub. Jordan, Quinn and Dave rock, from sales and information to install and training!

Response from business owner

Hi Sandy, thanks for the great review! We're happy to hear your experience from start to finish was exceptional. Enjoy your new Jetsetter and welcome to the Northwest Hot Springs family. <3

via Facebook
Jodie Shaeffer
Jodie Shaeffer

They are very professional and a delight to work with. We would recommend them to anyone who is purchasing a hot tub, spa, etc.

Response from business owner

Thanks Jodi for the awesome recommendation!! <3

via Facebook
Richard Clark
Richard Clark

I recently bought a hot tub from Soul Duarte. He spent a lot of time with my wife and I showing every tub. It was like a class on hot tubs. I learned a lot. They delivered the tub and Quinn set it up. I think it was the hardest � raining …

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Response from business owner

Thank you for the awesome review Richard! We are happy to hear that we met all of your expectations from start to finish. Enjoy that new Prodigy spa and Happy Tubbin'!

via Facebook
Barb Awes Brand
Barb Awes Brand

I have been a customer of NW Hot-Springs for over 25 years and several different homes and hot-tubs. There is a reason I stay with them. I find they not only sell a premium product, they are the "Cadillac" of Service! They are honest and…

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Response from business owner

Hi J.C and Barb! We are so appreciative of your kind words and to have you as a loyal Northwest Hot Springs customer for over 25 years! Wow, that is just amazing!! Keep on tubbin'.

via Facebook
Dan Barnhart
Dan Barnhart

Highly recommend. Informed on all makes and models plus great service

Response from business owner

Thanks for the awesome 5-star review Dan!

via Facebook
Robert LaCount
Robert LaCount

Great place to buy a spa! Perfect costumer service, amazing knowledge on all of my questions. Great thing was 3 or 4 years later I went back in to look at a newer model since buying a new house and Jordan Brown knew the exact model I had …

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Response from business owner

Thanks for the great review Robert. Keep on hot tubbin'

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Bill Anderson
Bill Anderson

We just got our hot tub a month ago and have been very pleased with it ever since. We got the Jetsetter NXT and is the perfect size for us. Jordan Brown was very helpful in explaining the spa ownership concerns and the test soak was a plus…

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Response from business owner

Thank you Bill for the 5 star review! Thank you for taking advantage of our test soaking opportunity! We are glad you chose us too and are now part of our hot tub family!

via Facebook
Bill Anderson
Bill Anderson

We just got our hot tub a month ago and have been very pleased with it ever since. We got the Jetsetter NXT and is the perfect size for us. Jordan Brown was very helpful in explaining the spa ownership concerns and the test soak was a plus…

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Response from business owner

Thank you Bill for the 5 star review! Thank you for taking advantage of our test soaking opportunity! We are glad you chose us too and are now part of our hot tub family!

via Facebook
Janie Adams
Janie Adams

For all your hot tub needs, these guys are professional, honest, and very knowledgeable!

Response from business owner

Thank you JanieKenny Adams!

via Facebook
Brandy Timmer
Brandy Timmer

We just got our first spa delivered and were so impressed with the excellent service from the salespeople to the installers. Highly recommend, great company!

Response from business owner

Thank you Brandy!

via Facebook