Reviews

From 266 reviews
Gretchen Bailey
Gretchen Bailey

From start to finish, this was by far the best company to work with. I called around at multiple locations for a hot tub but when I spoke to Jordan at NW Hot Springs on the phone, I knew I was in good hands. He took his time to take us …

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Response from business owner

Thank you Gretchen for taking the time to leave such a positive review!

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Patrick Gastineau
Patrick Gastineau

Talk to Dan.

Response from business owner

Thank you Patrick for leave a 5-Star review.

via Google
Nancy Anderson
Nancy Anderson

Great hot tubs. Knowledgeable, helpful.

Response from business owner

Hi Nancy – Thanks for taking the time to leave us such a great review!

via Google
Lukas Meyers
Lukas Meyers

Awesome customer service and quality hot tubs! We bought a Limelight tub from Jordon and can’t be happier. They are so helpful and its nice having the peace of mind knowing that you have a team of pros that are always there to help if …

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Response from business owner

Thank you Lukas for taking the time to leave a 5-star review!

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Mark&Nan
Mark&Nan

Travis was very helpful.

Response from business owner

Thank you for taking the time to leave a 5-Star review!

via Google
Todd Woodruff
Todd Woodruff

Excellent service...excellent all day...

Response from business owner

Thanks Todd! We appreciate you leaving us a great review.

via Google
Dennis Cook
Dennis Cook

In my opinion Northwest hot springs is number one in hot tub sales pellet smoker barbecues and any of your hot tub needs whether it be big or small try them out you won't be disappointed

Response from business owner

Thanks Dennis for taking the time to leave a 5-Star review!

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Art Lange
Art Lange

I received excellent service both from Jordan in sales and from the crew that came out and installed my new hot tub. Jordan followed up to ensure that everything went well. I could not have asked for better service. The NW Hot Springs …

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Response from business owner

Hi Art – We are happy you are enjoying your Prodigy tub! Thank you again for leaving a review!

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Jody Estrada
Jody Estrada

Really friendly and helpful. We bought a house with a hot tub and they tested our water sample and gave us step by step instructions on how to care for our hot tub. They helped us get the chemicals we need to maintain it at a very …

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Response from business owner

Thank you Jody for taking the time to leave a 5-Star review!

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Ted C
Ted C

I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out…

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Response from business owner

Super happy that Galen and Pam were able to get your Classic going again! That is a great tub!

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Levi Rawls
Levi Rawls

My go-to spot for hot tub care.

Response from business owner

Thanks Levi! Thanks for supporting Northwest Hot Springs

via Google
Susan Bjorklund Koelsch
Susan Bjorklund Koelsch

Fast, prompt, courteous service and load up by Jordan. Great place!

~Joel Douglas Coachman Inn

Response from business owner

Hey Susan, Thanks again for leaving Jordan a 5 star review!

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Madeline H
Madeline H

Really enjoying shopping and getting our hot tub from Northwest Hot Springs! They made the process easy and we appreciated all the advice and knowledge they gave us about our first hot tub!

Response from business owner

Please let us know Madeline if you need anything else! Enjoy your spa!

via Google
Jason Johnson
Jason Johnson

Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do…

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Response from business owner

Super happy to hear you are enjoying your new spa Jason! Thanks again for your support!

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Kellye Linder
Kellye Linder

Love our Hut Tub for Northwest Hot Springs. Josh was a great salesman!!!

Response from business owner

Thank you Kellye for taking the time to leave Josh a 5 star review!

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Nancy Pellegrino
Nancy Pellegrino

My husband and I just purchased a Vanguard tub (Highlife collection) from NW Hot Springs. We had a really great experience from start to finish, starting with the sales process and ending with the tub installation on our deck at home. …

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Response from business owner

Thanks again for taking the time to leave such a great review! We really appreciate your business.

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sam brown
sam brown

Always friendly staff and very knowledgeable. They explain maintenance of my Hot Springs Spa thoroughly.

Response from business owner

We appreciate you taking the time to leave a 5-star review

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Mad Dawg
Mad Dawg

Outstanding! Customer service is awesome, even with this "Stay Home" time. Very knowledgeable and highly motivated. Highly recommended!

Response from business owner

We appreciate you taking the time to leave such a great review for us!

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Richard Kuhn
Richard Kuhn

Good products and friendly people.

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Bradley Rabenstein
Bradley Rabenstein

Ask for Quinn.

Response from business owner

Thanks Bradley for the 5-Star review!

via Google
Judy Hansen
Judy Hansen

Staff were friendly, install was done quickly and efficiently. NIce place to do business with.

Response from business owner

Hey Judy! Thank you so much for taking the time to leave a 5 star review for us.

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Kaleigh Griebel
Kaleigh Griebel

Great service

Response from business owner

Thanks Kaleigh for taking the time to leave a review!

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Heath Roscoe
Heath Roscoe

We love our tub! Jordan was great at explaining all the features and working with us on pricing. I can’t say enough about the installation crew. The team was very professional and did not leave until we felt comfortable that we …

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Response from business owner

Thanks Heath for taking the time to leave such a great review for Jordan! We appreciate the 5-star review.

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Gabriel Shelley
Gabriel Shelley

Very pleasent experience working with these guys. Jordan was great in helping us pick out the right hot tub for our family, and we couldn’t be happier with the job Quinn did delivering the hot tub and walking us through everything. Very …

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Response from business owner

We are really happy that both Jordan and Quinn were able to help you out with your new hot tub! Also really appreciate you taking the time to leave a review for them.

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Kent Schluter
Kent Schluter

Expensive but know the market. Sales team is quick and efficient.

Response from business owner

Thanks for taking the time to leave a review

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Casey Gordziel
Casey Gordziel

Great customer service provided by everyone we dealt with. Debbie was very knowledgeable and friendly during purchase and Quinn was super helpful with delivery and set up!

Response from business owner

Thank you Casey for taking the time to leave Debbie and Quinn a 5 star review!

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Bob O
Bob O

Josh was very professional and friendly. As my wife just said: pleasant and efficient. We enjoyed his service.

Mark Ruffo
Mark Ruffo

Quinn and David just installed my hot tub. I have a complicated schedule and they were exceptionally accommodating. At installation they were professional and friendly and they did a fantastic job.

I worked with Jordan for sales and he was…

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Response from business owner

Happy Holidays Mark! We are so happy to hear that we were able to meet your needs! Appreciate you taking the time in leaving a 5 star review.

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Steven Ban
Steven Ban

My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our…

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Response from business owner

Hey Steven! Thank you so much for taking the time to leave such an awesome review. We all really try our hardest to make sure that we give a 100% effort to make sure our customers are happy.

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BC Anderson
BC Anderson

From the initial evaluation/sales (Jordan was my salesperson...outstanding!!!) experience, through the installation experience (Quin/David were on the installation team) and subsequent store support, the decision to purchase my hot tub from…

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Response from business owner

Thank you so much BC Anderson for taking the time to leave a 5 star review! We strive to make sure that we give everyone the best service possible.

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Janean Jolly
Janean Jolly

We recently purchased a hot tub from the Burlington NWHS and we can't say enough great things about them!! Travis answered all of our questions and was very friendly and accommodating with our needs. It was delivered on the day they …

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Response from business owner

Thank you so much for your business Janean! We really appreciate you taking the time to leave your experience that you had with us. Hope your tub brings you years of enjoyment and relaxation.

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Angel Cannon
Angel Cannon

We bought our hot tub from here at the Burlington location an I can say the staff are all wonderful here. They are helpful and friendly even years after an item has been purchased. Recently I was out shopping and I ran into the same helpful…

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Response from business owner

Thanks Angel for leaving Quinn such a great review. We really appreciate you taking the time to share your experience.

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Kip Woiwod
Kip Woiwod

We would like to thank Quinn and his partner for their outstanding effort in getting our hot tub delivered and sat into place!

They took that extra time and effort to insure everything was just perfect.

Response from business owner

Hi Kip! Thank you so much for taking the time to leave Quinn a 5 star review.

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Dorothy Lusby
Dorothy Lusby

I recently went into Northwest Hot Springs to find some cleaning chemicals for a hot tube i recently purchased and spoke to a man name Quinn Hooker he helped fined the stuff i needed and more thank you for the friendly advive on the up keep…

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Response from business owner

Thank you for taking the time to leave Quinn such a great review!

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Jordan Brown
Jordan Brown

Quinn and his helper did an amazing job delivering my hot tub. Perfect placement and the site was cleaner when they left than it was when they arrived. Thanks!

Response from business owner

Thank You Jordan!

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Nanci Johnson Overway
Nanci Johnson Overway

I highly recommend Northwest Hot Springs! Jordan Brown was great to work with. He was very knowledgeble and helpful through the whole process of purchasing our hot tub.

Response from business owner

Thank you Nanci for taking the time to leave such a great review for Jordan

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Eric Flones
Eric Flones

Great experience purchasing from NW Hot Springs. Jordan does a great job every time I have a question or need products! We could not be more happy with our hot tub. Thanks again!

Response from business owner

Thanks Eric for taking the time to leave Jordan a 5 star review!

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Jay Overway
Jay Overway

Northwest Hot Springs has exceptional service. Jordan was great to work with, very knowledgeable and responsive. Would highly recommend.

Response from business owner

Hi Jay! Happy to hear that Jordan was able to answer all your questions and we really appreciate you leaving us a 5 star review!

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Bruce Tiller
Bruce Tiller

First time in the store, and I got everything I needed. The sales associate, Debbie, was very helpful and knowledgeable. I will come back to this location next time.

Response from business owner

Hi Bruce! Thanks a ton for leaving Debbie a 5 star review. We are really happy to hear you experience with us was nothing short of great!

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Mike Miller
Mike Miller

Debbie was very helpful and got me everything I needed quickly and with a smile.

Response from business owner

Thanks Mike for taking the time to leave Debbie a 5 star review!

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Barbara Woiwod
Barbara Woiwod

Jordan did an excellent job of finding the right tub for us!

Response from business owner

Thank you Barbara for leaving Jordan a 5 star review!

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samuel wilson
samuel wilson

Dan Hyatt and his crew(Quinn, Ken, and others I may be forgetting) are amazing. To start, Dan built an amazing in-ground swimming pool for us. I can’t thank him enough for the hard work he put into making this happen. The project was …

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Response from business owner

Hey Samuel! We really appreciate you taking the time to leave a 5 star review for our Dan and his team.

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Jacob Morehouse
Jacob Morehouse

*EDIT: thank you for getting back to me! That makes a lot more sense.

Bought a Green Mountain Grill, overall good experience. Seemed weird to ask for so much information (like my address) to buy a BBQ that isn't being delivered...?

Response from business owner

Hey Jacob! Thanks for taking the time to leave us a review. We need your Address for your Green Mountain Grill 3 year Warranty. If we do not have your address etc. then your warranty would not be valid.

No worries! Glad to hear you enjoyed your purchase. Just let us know if you need anything else! Enjoy the holidays!

via Google
Michelle Hanson
Michelle Hanson

Quinn Hooker helped me pick the right cleaning system for my tub even though we did not purchase tub there. I would definitely recommend them for your hot tub needs, friendly and helpful!

Response from business owner

Thank you Michelle for leaving Quinn a great review!

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Donald Griffin
Donald Griffin

Josh Bedker was extremely helpful and answered all my questions. Josh had me sit in a variety of spa's which was extremely helpful. Josh was very knowledgeable on pricing, system functions allowing me to narrow my decision. I would highly…

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Response from business owner

Thank you so much Donald for your 5 star review! Glad that Josh was able to assist you in all your needs.

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William Jennings
William Jennings

The folks at Northwest hot springs are absolutely fantastic. Tammy is such a wonderful help, she bent over backwards to help us out. always there to answer questions even on Sundays. we haven't even gotten our hot tub yet and I love this …

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Response from business owner

We really appreciate you taking the time to leave Tammy a 5 star review. Super happy to hear that you are happy with our service!

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Sheila Martin
Sheila Martin

Staff is very friendly and knowledgeable. Great company to work with. They delivered our spa to San Juan Island, set it up and gave us a wonderful tutorial on spa treatment. Thank you NW Hotsprings

Response from business owner

Thank you sheila for such a great review! We are super happy that your experience with us was nothing short of great!

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Holly Trosper Braaten
Holly Trosper Braaten

Tammy was awesome. Knowledgeable and excellent customer service!

Response from business owner

Thank you so much for taking the time to leave Tammy such a great review! We really appreciate your business and the time you took with Tammy.

via Facebook
Alicia Cantu
Alicia Cantu

From the moment we walked into their beautiful showroom, we were warmly and genuinely greeted and we were able to look around leisurely and find exactly what we needed. Tammy and her associate were very knowledgeable and helpful and made …

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Response from business owner

Happy to hear Tammy was able to exceed all your needs! We appreciate your business and look forward in helping you!

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Shannon H
Shannon H

You were amazing help to me

Tanya Stewart
Tanya Stewart

We were helped when we needed it on the show room, and when we needed time to discuss, Tammy let us have our space. It was quite easy and we decided to purchase an in-stock tub.

Quinn the installer was fantastic to work with. He was very …

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Response from business owner

Thank you so much for leaving Tammy a great review! We really appreciate you taking the time to share your experience.

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Tracy Langdalen
Tracy Langdalen

The staff at Hot Springs is consistently amazing. We purchased our first spa over 15 years ago from them and everything was exactly as promised from operating expenses to ease of care. Over the years they helped us keep it maintained with …

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Response from business owner

Thank you Tracy for the great recommendation you gave to Jordan!

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Low Low valley
Low Low valley

This store is great and the staff are the best. Quinn and Jordan always help me out – easily the best customer service in the Skagit Valley.

Response from business owner

Thank you for taking the time to leave a 5 star review for both Quinn and Jordan. We really appreciate you sharing the experience you had with us.

via Google
Amy Gerrish
Amy Gerrish

Fantastic customer service! You might be able to save a buck going to the big warehouse stores, but I have learned from experience you wind up with an inferior product and no customer support, and in the end you’ll spend more. Jordan is …

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Response from business owner

Thank you Amy for taking the time to leave a 5 star review for Jordan! So glad he was able to help you through you experience you had with us!

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Randy Kaufman
Randy Kaufman

My wife and I moved back to the Skagit Valley last year after being away for 30+ years. Our new home had a hot tub (Ive never owned one before) and I met Jordan when I went to Northwest Hot Springs to get some questions answered. From the…

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Joanne Johnson
Joanne Johnson

Jordan is great! My husband looks forward to seeing him when we restock our hot tub chemicals.

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Moira Hession
Moira Hession

They kept about when our hot tub would be shipped, it arrived right on time. At first it was thought we might need a crane however Northwest Ho Springs found a safe way of transporting it and placing and on our back deck without that …

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Response from business owner

Thank you so much Moira for your great review!

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Joanne Johnson
Joanne Johnson

We get all our hot tub chemicals at the Skagit County location. All the staff are friendly,

but my husband appreciates Jordon and Jeff the most.

Response from business owner

Thank You so much for taking the time to leave Jordan & Jeff a review!

via Facebook
Michael Brown
Michael Brown

Would absolutely recommend NW Hot Springs. The sales rep, Tammy, was very informative and was very patient with my schedule. The removal of the old tub and installation of the new one went flawlessly. Everyone on the team was great to work …

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Response from business owner

Great to hear that your delivery and installation went great! Thank you again for your business and taking the time to leave Tammy a 5 star review.

via Google
Manager 022
Manager 022

Annette and I really love are Hot Springs hot tub we are in it almost every night for an hour or so .We keep it about a hundred to 101 so we can sit in it longer it gives us time to unwind talk about our days and enjoy each other's company…

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Response from business owner

Hi Manager 022! Thank you for leaving us a 5 star review. It is always nice to hear what people have to say about Hot Spring Hot Tubs!

via Google
Katie Biringer
Katie Biringer

Jordan Brown was great to work with. Very knowledgeable and no pressure! Great selection of hot tubs to choose from and competitive prices!

Response from business owner

Thank you Katie for leaving a 5 star review for Jordan. We really appreciate you shopping at Northwest Hot Springs!

via Google
Sheri Davis
Sheri Davis

We went to the Mount Vernon location and Tammy helped us. She was great! She is very knowledgeable and answered all of our questions. She also did not overwhelm us and gave us time to think about our final decision. Everyone else in the …

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Response from business owner

Very thankful for taking the time to leave Tammy such a great review! We really appreciate you taking the time to come into our store and taking a look around.

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kimberly hess
kimberly hess

I was welcomed into the store by Tammy – she was super nice & knowledgeable about the spas. Check out this beautiful showroom and find the spa that works for you!

Response from business owner

Thank you so much for coming into Northwest Hot Springs Kimberly. We really appreciate you speaking with Tammy and leaving her such a great review!

via Google
Amy Egbert
Amy Egbert

Every step of the process is enjoyable with Northwest Hot Springs...everyone is polite, friendly, and so helpful!! Tammy was with us through the buying process and all the decision making. Quinn and David were so great at delivery and quick…

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Response from business owner

Hi Amy! We really appreciate you taking the time to leave a 5 star review for Tammy and the team! We hope you enjoy your new spa and all the benefits that it will give you through many years!

via Google
Dave Kuether
Dave Kuether

Tammy Bush was very helpful and answered all my questions

Response from business owner

So happy to hear Dave that Tammy was able to assist you in your questions. We also appreciate you taking the time to leave your experience that you had with us. Thanks!

via Google
Marcia Merryman
Marcia Merryman

We've owned 4 Hot Springs spas since 1985 and have used them extensively. Not only are they the quietest on the market (except while running the jets, of course), but the quality of the product is excellent. Whenever we have needed service…

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Response from business owner

Thank you so much for your 5 star review Marcia! Glad to hear your Jetsetter is still going strong.

via Google
Charlotte Stockdale
Charlotte Stockdale

I have had a Hot Springs tub since 2012 and needed to have a repair done for the first time. Our circulation pump had failed. I called, made an appointment and within a week technician Jay Mesman was out to make the repair. He gave me a …

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Response from business owner

Thank you so much for your review Charlotte! We really appreciate you taking the time to let us know how Jay helped you out.

via Facebook
Phyllis Tiffin
Phyllis Tiffin

Quinn and David set up our hot tub today! What courteous and knowledgeable young men!

Andrew, in the Ferndale showroom, was very helpful. He made the shopping and choosing a pleasurable experience.

We are very pleased with the whole …

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Response from business owner

Happy to hear that your experience with us was great! Thank you for taking the time to leave a recommendation for us!

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Cheyenne Asher
Cheyenne Asher

Just have to say again...NWHS is the best! Jeff...thank you for your prompt service and even answering our texts! Greg...what can we say?? Always happy to come service our pool and help with whatever we need and answers our texts promptly …

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Response from business owner

Hi Cheyenne – Thank you for leaving a 5 star review about the service you received from Northwest Hot Spring. We really appreciate your business and look forward to helping you in the future.

via Google
Dennis Taylor
Dennis Taylor

Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…

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Response from business owner

Hi Dennis! Happy to hear we got the cover to you and that Quinn was able to give you more product knowledge. Thank you for your continued business through the years!

via Google
Alan L
Alan L

EXCELLENT SERVICE ALL AROUND AND JEFF (I think his name) is more than excellent!!!

al lunemann
al lunemann

I always have had excellent service from NW Hot Springs on the few occasions my 23-yr old hot tub has needed help. Today Jeff came out, called to tell me of arrival time and fixed the problem quickly. I could not be happier.

Response from business owner

So happy to hear Jeff took care of all your needs! Thank you for taking the time to leave a 5 star review. We really appreciate your business.

via Google
Morghan Milagrosa
Morghan Milagrosa

Greg Pless is an incredible serviceperson. He presented to my home to assist me with a spa & astounded me with his personable presentation & the in-depth nature of his knowledge. He was remarkably thorough, incredibly professional & very…

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Response from business owner

Happy to hear that your experience with Greg was nothing short of exceptional. We really appreciate the the time you took in leaving a 5 star review!

via Google
Marie Beaven
Marie Beaven

Great customer service! Installation went quick and smooth! Quinn Hooker and Andrew Boe were amazing to work with!! Went back to get some questions answered and Tammy and Owen were the most amazing people and were able to answer all my …

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Response from business owner

We are really happy to hear that your experience with both Quinn and Andrew was amazing. Thank you again for your business and taking the time to leave us a recommendation!

via Facebook
Mike Unger
Mike Unger

Friendly staff and very helpful.

Response from business owner

Thanks Mike for taking the time to leave us a review! We really appreciate you sharing your experience with us.

via Google
Lee Holland
Lee Holland

I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!

Thank you Jeff…

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Response from business owner

Hi Lee – Thanks for sharing your experience you had with Jeff. We appreciate your business and look forward in helping you in the future!

via Google
Cheryl Alvis
Cheryl Alvis

I was not in favor of looking at hot tubs, but I went along anyway. I was pleasantly surprised and very impressed when a young lady from NW Hot Springs greeted us and spent a good amount of time with us. She was so insightful and really …

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Response from business owner

Happy to hear you enjoyed your experience with Kerri. Thank you for taking the time to share your experience and leaving a 5 star review!

via Google
Cyndi Walters
Cyndi Walters

NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …

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Response from business owner

Thank you Cyndi for taking the time to leave a 5 star review about the customer service you received from Jordan. We always enjoy hearing from our customers and the positive experience they had.

via Google
Kenneth Atchley
Kenneth Atchley

Quin Hooker and Jay Mesman and the rest of the crew, can't remember their names, were professional knowledgeable and got the job done.

It was time for a new cover.

We bought our hot tub in 2006 and our circulation pump finally died. For …

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Response from business owner

Thanks again for taking the time to leave a recommendation for Northwest Hot Springs We really appreciate your time and business that you have given to us.

via Facebook
Mike C
Mike C

Staff was very professional and no pressure. We will definitely be buying a spa there.

Response from business owner

Thank you Mike for taking the time to leave a 5 star review. We are happy that you had a great experience with us and look forward in helping you out with your spa.

via Google
CYNTHIA COOLEY
CYNTHIA COOLEY

So good! Everyone we worked with was friendly, professional and knowledgeable. Jordan in sales spoke to both my husband and myself in the process. Quinn and David In installation, showed up on time and were patient, friendly and thorough …

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Response from business owner

Thank you Cynthia for the 5 star review. So happy to hear your experience was great. We hope you continue to enjoy your new hot tub.

via Google
Guy Martin
Guy Martin

Jordan is the BEST at answering my questions and suggesting products that keep my pool clean and clear!

Response from business owner

Happy to hear Jordan was able to answer all your questions. We really appreciate you taking the time to leave a review!

via Google
Bill Walker
Bill Walker

Have always had amazing service from Northwest Hot Springs, from purchase to phone advice to on-site service. Technician Jay was here today and replaced the circulation pump, professional, fast, helpful, and knowledgeable. Thanks!

Response from business owner

Thanks Bill for sharing your experience with us. Glad to your circulation pump was replaced at ease and that it did not take very long.

via Google
Chris Husselbee
Chris Husselbee

Kerri & Jordan Are very helpful. Saved my butt on commercial pool. Would highly recommend to anyone. Courteous and expedient .

Response from business owner

Thank you for taking the time to leave us a 5 star review!

via Google
M Dunning
M Dunning

Excellent installation team (Quinn and Dave) and sales staff great at answering questions with no pressure. Explained spa to us (this is our third hot springs spa) and showed us what was different from our previous spas.

Response from business owner

Glad to hear your purchase and installation experience was great. If you need anything else please let us know.

via Google
Jamie Eisner
Jamie Eisner

These guys are great, the experience in the store was smooth and informative. Quinn and David, the guys who delivered our hot tub were knowledgeable and professional. I highly suggest this company to anyone looking for a hot tub.

Response from business owner

Thanks Jamie for your 5 star review. We are happy that your experience was great!

via Google
Jeremy Rusnak
Jeremy Rusnak

Quinn did a great job replacing our old cover. We have been using NW Hot Springs for over ten years and their service and advice has always been spot on. Our spa is still going strong and our friends love coming over!

Response from business owner

Thank You Jeremy for your review. We really appreciate you taking the time to share your experience!

via Facebook
Mike Hudson
Mike Hudson

Quinn and his co-worker delivered and set up our Salt water Flair Hot Tub about a month ago. I’ve owned a salt water hot springs before so there wasn’t too much new but these guys did a fantastic job making sure we were ready to go. The …

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Response from business owner

Mike, thanks for the awesome review! We are happy to hear that your experience from start to finish was exceptional! And we love to hear that you've been using your tub consistently, so great!! Sounds like you are enjoying your new Flair. Happy Holidays and thanks for being a Northwest Hot Springs customer. 🙂

via Google
Michelle Henderson
Michelle Henderson

Great experience from beginning to delivery. The sales staff was very friendly, knowledgeable and NOT pushy! Quinn Hooker and David Coffey delivered our tub, they did a great job and were super friendly. The wrong filter cartridge was …

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Response from business owner

Thanks a ton for sharing your experience and giving us a 5 star rating! We appreciate your business.

via Google
Andy Mahle
Andy Mahle

I was in store the other day and the staff was very helpful and friendly. The lady who waited on us was very friendly(I wish I could remember her name) she answered all our questions and helped us with a purchase of a suction vac. Quinn …

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Response from business owner

Thank you for leaving a great review! We appreciate you coming into our store and we are glad you enjoyed your experience with us!

via Facebook
Jordan Kirbyson
Jordan Kirbyson

Professional Sales and warm customer service from everyone at NWHS!

Jordan Brown was a professional, knowledgeable and friendly sales person. His no pressure style was inviting and relaxing!

When the Boys from Skagit County, David Coffey…

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Response from business owner

Thanks Jordan for leaving a 5 star review for us with such a positive note. We really appreciate you taking the time to share your experience.

via Google
Tonya & Trevor Fenton
Tonya & Trevor Fenton

Best Purchase we have ever made !!!!

We have enjoyed every second of owning our Spa and use it almost every night !!!

Jordan was exceptional At helping us out, and figuring out the best spa fit for our family of five!!!!

Thank you …

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Response from business owner

Thanks for taking the time to share your feedback with everyone. We appreciate your business!

via Google
Andy Cross
Andy Cross

Good business & the installers did a great job!

Response from business owner

Thanks Andy for your 5 star review! We really appreciate you taking the time to leave your review.

via Google
Chris H
Chris H

The replacement of our old hot tub with a new one from Northwest Hot Springs in Burlington was a pleasure from start to finish. David did a great job of coordinating the removal of the old tub and installation of the new one. The removal …

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Response from business owner

We appreciate you leaving a 5 star review! Everyone at Northwest Hot Springs want to make sure you have a positive experience with your spa!

via Google
Jack Williams
Jack Williams

We visited the Burlington store just looking and the sales personnel was very knowledgeable and attentive. What I did love is that they were not pushy they gave us an opportunity to look without hovering. We were invited back for a full …

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Response from business owner

Thank you for sharing your experience. We really appreciate you taking the time to leave a 5 star review. We hope you enjoy your new spa!

via Google
Richard Broderick
Richard Broderick

Great customer service, installation, clear instructions. Delivered right on time. Quinn Hooker and David Coffey were fabulous!

Response from business owner

Thanks a ton for the recommendation! We appreciate it very much!

via Facebook
Richard Broderick (Richard Broderick, AIA)
Richard Broderick (Richard Broderick, AIA)

Shaun was our salesman and gave us great customer service. David Coffey and Quinn Hooker delivered our spa (right on time given!), installed it, set it up os it was ready to be used in 24 hrs. They both explained all we needed to know about…

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Response from business owner

Thank you Richard for the 5 star review. It really helps people when you share your experience. Thank you again for taking the time to leave a review.

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Brad Bell
Brad Bell

From purchase and installation of and warranty service on of my Michael Phelps swim spa/hot tub, NWHS service has been outstanding in every respect. Recently, I had a warranty repair of my heater unit. From diagnosis of the problem, …

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Response from business owner

We appreciate you taking the time to leave a 5 star review for Jay. Much appreciated for your review!

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Brad Bell
Brad Bell

Superb customer service from purchase, delivery, installation and repair of our Michael Phelps swim spa/hot tub. We couldn't be happier for customer service we have received over the 3.5 year we have been a customer of NWHS. Special recent …

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Response from business owner

Thank you so much Brad for your recommendation! Also glad to hear your swim spa is back up and going again.

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Rick Levine
Rick Levine

Great support. We bought our hot tub nearly 10 years ago and have always had such great service. The staff is always helpful. Recently as our hot tub was having some issues with its heating element, Greg from the service department walked …

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Response from business owner

Thank you so much for your 5 star review. We appreciate you taking the time to express your experience you had with us. Hope you enjoy your summer!

via Google