Great customer service. Answered all our questions and helped us choose just the right hot tub that would fit our needs. They recommended the right contractor to wire it in and delivery was on time and setup was completed in a timely fashion. They trained us on the operation and care of our hot tub. The manual is very user friendly. We liked that if needed that they have their own maintenance workers. As part of the purchase package we received all the chemicals for care and balance of the water and at anytime we can bring in a water sample for testing. Out of three companies that we contacted Northwest Hot Spring Spas was the only one to contact us back. It has been 3 weeks and the other companies still have not contacted us. We appreciate their friendly service and punctual communications. Thanks Northwest Hot Spring!