We have been impressed with the customer service from NW Hot Spring Spa, Burlington. Jordan Brown was our salesman, and he patiently answered all of our questions. The installation team was professional and worked quickly and helped our electrician figure out the wiring. My electrician admitted that he never would have figured out how to run the wire to the Grandee NXT without their help. I was a bit concerned that after the sales, interest in helping would drop off dramatically, but Jordan has patiently answered our questions and helped us out with water analysis. We love our Grandee NXT. The only complaint is that one row of jets only has a high power setting which abt blows your suit off. Very relaxing. The waterfall feature is nice, and the lights are beautiful. Plenty of room for our four grandkids.