I bought a junker spa at a big box store about 5 years back to save a buck and low and behold they didn’t have a service department when it broke. I got to know these guys at Northwest Hot Springs pretty good because they were coming out to fix it every 2 weeks. I hated that thing!! I saved a few bucks when I bought my spa but spent it on the first few repairs. After 18 months of working on the POS I just gave it to a guy at work for free and bought a real spa (Hot Springs Envoy) and its been perfect, had it 3 years and no issues, and the chemicals are easy to work. I will be in for a BBQ soon. Dan and his whole crew are great, they know their stuff!!