We purchased our hot tub in the late summer of 2016. We shopped around and did our homework with interest in quality, design, and customer support. The reason for purchasing from Northwest came down to the salesperson and then the owner. Soul has always been more than helpful in the past and never let the size of a sale change his helpful manner. His helpfulness and knowledge clearly showed we purchased from the right place. We know we can always call and be received with upmost professionalism. We are very happy with everything. Thank you.